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#1
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Have a perpetual license but can't activate Pro Tools 12?
I recently had to wipe my hard drive and now I can't activate Pro Tools. I have a perpetual license and an active Upgrade Plan but I can't get Pro Tools to work.
The message says "You don't have any active licenses in your account..." I've attached screenshots of my iLok, Avid account and the error message I'm seeing. Any help would be appreciated.
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Imac Late 2013 2.9 GHz Intel Core i5 8 GB 1600 MHz DDR3 OS 10.11.2 PT 12.4.0 |
#2
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Re: Have a perpetual license but can't activate Pro Tools 12?
Why are you trying to activate a license? You already have a license on the iLok. Install ILM, install Pro Tools, plug in your iLok and go.
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#3
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Re: Have a perpetual license but can't activate Pro Tools 12?
You need an updated license bundle for 12.6/later - see the 12.7 Info KB or the recent Tech Alerts. Will check your account so please look for a case notice email.
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#4
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Re: Have a perpetual license but can't activate Pro Tools 12?
Or better yet if you had a version of Pro Tools that worked before just reinstall that. Trying to recover from a screw up is probably not the time to do a careful upgrade.
If you do not have a backup copy of the installer ask Avid CS for one. |
#5
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Re: Have a perpetual license but can't activate Pro Tools 12?
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__________________
Imac Late 2013 2.9 GHz Intel Core i5 8 GB 1600 MHz DDR3 OS 10.11.2 PT 12.4.0 |
#6
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Re: Have a perpetual license but can't activate Pro Tools 12?
Nevermind, looks like it's there already. Thanks!
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Imac Late 2013 2.9 GHz Intel Core i5 8 GB 1600 MHz DDR3 OS 10.11.2 PT 12.4.0 |
#7
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Re: Have a perpetual license but can't activate Pro Tools 12?
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I really wish Avid would stop yanking old installers from accounts, it's just a PITA for users that can make their lives hard at the worse possible times. |
#8
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Re: Have a perpetual license but can't activate Pro Tools 12?
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@jeffro hey, i have a similar issue, where i don't see the licences in my ilk account. I have the download link to pro tools 12.7 and (legacy) 12.6.1 in my avid account. can you help me? |
#9
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Re: Have a perpetual license but can't activate Pro Tools 12?
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Looks like Kenneth was able to solve this via your support case.
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