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#1
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Upgrade from LE, no support plan
Hello,
We just upgraded an old LE mBox system to PT11, seems like a good idea and a limited time offer. We received the usual Avid ASC email messages good for 60 days but nothing regarding the 16 month support plan currently in effect. Any idea why and how to rectify? Part of my reason for doing this on the small system is to test the water before doing it on our large PT10 systems. Sincerely, Hugh |
#2
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Re: Upgrade from LE, no support plan
Hi Hugh
Sent this off to the Super Mods and someone will get back to you with an answer regarding this question Best Regards Christopher
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#3
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Re: Upgrade from LE, no support plan
Hi Folks,
Unfortunately, I've had the same problem too! I purchased the LE to PT11 cross grade + standard support from the Avid store last night. I've registered and installed my software, which is all working great, but I have no record of my support plan in 'My Account' page, and no means of accessing the support as far as I can tell. (I haven't received an ASC code at all). Can anybody help? Sean |
#4
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Re: Upgrade from LE, no support plan
I'm "in the same boat".
I upgraded from PT-Express, PT11 working well, but no standard support plan at MyAccount. |
#5
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Re: Upgrade from LE, no support plan
Hey guys
I sent is off to the admins as i said above and we have to give them a minute to reply so hang in there and one of us will get back with an answer as soon as possible, Best Regards Christopher
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#6
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Re: Upgrade from LE, no support plan
Hello SouthSide,
Thank you for sending the information, I haven't heard anything to rectify it. Have you? Obviously I'm a bit reticent about upgrading our other PT10 systems if the advertised support plan is not implemented. Thanks, Hugh |
#7
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Re: Upgrade from LE, no support plan
Quote:
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Justice C. Bigler www.justicebigler.com Lenovo P50: quad-core i7-6820hq, 64GB, 2TB SSD, Win 10 Pro / Protools Ultimate 2023.6 / HD|Native-TB 2018 MacBook Pro: six-core i9, 32GB, 1TB, Monterey / Protools Studio 2023.6, / DVS / DAR, L-ISA Studio Home/mobile: Focusrite Red 8Pre+HD32R / Clarett 4Pre Road/hotel: Roland OctaCaputre / Apogee One |
#8
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Re: Upgrade from LE, no support plan
Hey
I am waiting for clarification on this and will post back as soon as I have an answer that is understandable Just so you know the support plan won't show in your ilok acvount, you will recieve a ASC and that will be valid for the time of the support plan you have. Thats the way I understood it. Have you got a ASC and if so, what does it say on it? Best Regards Christopher
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME |
#9
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Re: Upgrade from LE, no support plan
Hello Christopher,
Yes I received an ASC but it specifically had the verbiage regarding "...valid for 60 days..." etc. Hence my disbelief in the process if I contact Avid at 61+ days. Thanks for pursuing, I look forward to hearing from you. Sincerely, Hugh |
#10
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Re: Upgrade from LE, no support plan
Yes I'd like to know the answer to this as well. I had both LE and Mpowered v7.X and when it was announced that support was being dropped for the Mbox 1 I went forward with upgrading my Mpowered license through v8/9/10/11. If they are allowing the $199 upgrade then I can keep my current v10/11 license on hand for something to fall back on to use should a future update go wonky.
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Macbook Core Duo 2.0, 2gig RAM Macbook Pro Mid 2012 i7, 16 gig RAM OSX 10.6.8 Pro Tools 10.3.9 and 11.2.1 Project Mix I/O Black Lion Mod, Apogee One v2 Mbox Pro 3, Eleven Rack, Presonus Firebox(yup still works in Yosemite!) Axiom v1 25 and 61 controllers Akai Mini MPK Waves SSL,CLA,Puigtec,API,Neve,REDD,EZ Drummer,Kontakt Player,Omnisphere,Korg LDE,Wave Rider 3.0,Tone Mute,EZ Keys, AiR Instrument Pack |
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