Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac)

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-26-2010, 07:43 AM
mhelm01 mhelm01 is offline
Member
 
Join Date: Aug 2009
Location: Washington, DC
Posts: 337
Default 8.0.3 Full Download. Am I missing something?

I recently had to reinstall pro Tools in order to fix an issue I was having with the creative collection that comes bundled with Pro Tools. I wanted to install 8.0.3 and then upgrade to 8.0.4 as opposed to 8.0 from my disc to 8.0.3 to 8.0.4.

I have no LE downloads available in my Avid account so I filed a support ticket. In response I received a digi delivery of 8.0.3, installed it (fixed my problem btw), and was told that tech support did not deal with the Avid Accounts and to file another ticket with customer support.

I filed the ticket with customer support. After more than a week I get a response that says because I got an LE install disc bundled with my Eleven Rack, I would not have upgrade full installers in my account. I sent them a response that said it was unacceptable because I cannot always wait 2 days to receive a digi delivery.

Does customer support, in this case, just not understand why full install downloads of updates are needed? Does anyone know how long my initial digi delivery will be valid? Has anyone ever heard this before? Am I crazy for wanting a full download? DigiSupport can you help?
__________________
2.66GHz Quad-Core Intel Xeon
6 GB SDRAM
3 1 TB WD Caviar Black Hard Drives
Eleven Rack, Axiom 61
Reply With Quote
  #2  
Old 08-26-2010, 08:37 AM
Slim Shady Slim Shady is offline
Member
 
Join Date: Feb 2000
Location: Los Angeles, CA
Posts: 7,527
Default Re: 8.0.3 Full Download. Am I missing something?

I think you're being insanely unreasonable. You already had the tools to do what you needed, and yet Digi actually went the extra step to send you something you didn't really need or deserve, and then you complain about it.
Reply With Quote
  #3  
Old 08-26-2010, 08:42 AM
mhelm01 mhelm01 is offline
Member
 
Join Date: Aug 2009
Location: Washington, DC
Posts: 337
Default Re: 8.0.3 Full Download. Am I missing something?



btw, this isn't a complaint, I'm just genuinely curious if every one who got LE bundled with there Hardware does not have full installers in their Avid accounts.
__________________
2.66GHz Quad-Core Intel Xeon
6 GB SDRAM
3 1 TB WD Caviar Black Hard Drives
Eleven Rack, Axiom 61
Reply With Quote
  #4  
Old 08-26-2010, 03:53 PM
mhelm01 mhelm01 is offline
Member
 
Join Date: Aug 2009
Location: Washington, DC
Posts: 337
Default Re: 8.0.3 Full Download. Am I missing something?

The reason I needed 8.0.3 was to install over snow leapard.

Avid support did me right. Thanks to them!
__________________
2.66GHz Quad-Core Intel Xeon
6 GB SDRAM
3 1 TB WD Caviar Black Hard Drives
Eleven Rack, Axiom 61
Reply With Quote
  #5  
Old 08-26-2010, 04:07 PM
Dism Dism is offline
Member
 
Join Date: Apr 2008
Location: Toronto, Ontario, Canada
Posts: 6,154
Default Re: 8.0.3 Full Download. Am I missing something?

Quote:
Originally Posted by Slim Shady View Post
I think you're being insanely unreasonable. You already had the tools to do what you needed, and yet Digi actually went the extra step to send you something you didn't really need or deserve, and then you complain about it.
Wait... it doesn't make any sense to me.

If you register your copy of Pro Tools 8... do you not automatically get the 8.0.3 full installer in your Avid account? I don't see why it should matter if you have the 11R or an MBox.

I don't see how he's being unreasonable...
__________________

D
a n t h e I n c r e d i b l e S o u n d M a n

"Svetlana" v1 - 4.2GHz i7, 16GB RAM, OSX 10.7.4
Liquid Saffire 56 - PT10.2 - BFD2, VCC, Duende Native, Play 3.0

_C U R R E N T-D V E R B-S C O R E:515
Reply With Quote
  #6  
Old 08-26-2010, 05:24 PM
mhelm01 mhelm01 is offline
Member
 
Join Date: Aug 2009
Location: Washington, DC
Posts: 337
Default Re: 8.0.3 Full Download. Am I missing something?

Quote:
Originally Posted by Dism View Post
Wait... it doesn't make any sense to me.

If you register your copy of Pro Tools 8... do you not automatically get the 8.0.3 full installer in your Avid account? I don't see why it should matter if you have the 11R or an MBox.

I don't see how he's being unreasonable...
Thanks dism. That is what I was trying to figure out.
__________________
2.66GHz Quad-Core Intel Xeon
6 GB SDRAM
3 1 TB WD Caviar Black Hard Drives
Eleven Rack, Axiom 61
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
7.3 HD OS X FULL download tmc3p Pro Tools TDM Systems (Mac) 1 05-07-2013 03:29 PM
Can I download the Full SE? Hernandito Pro Tools SE and Essential (Mac) 2 02-02-2012 07:15 PM
OSX HD 8 Full download RyanC Pro Tools TDM Systems (Mac) 1 06-17-2011 01:46 PM
7.2 full install download? audioluche Pro Tools TDM Systems (Mac) 4 05-20-2009 10:54 AM
7.3 HD OS X FULL download ILL-N Pro Tools TDM Systems (Mac) 3 11-02-2008 06:04 AM


All times are GMT -7. The time now is 12:59 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com