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  #1  
Old 04-10-2005, 01:48 AM
insolace insolace is offline
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Join Date: Apr 2005
Posts: 6
Default Onboard SATA + PCI SATA + Protools LE = bootcrash?

I've encountered an interesting issue with protools and a custom system I'm building for a client. The system has 3 SATA hard drives and an SATA dvd writer. There are two SATA ports on the motherboard and we have a promise SATA PCI card for another two ports. When running the main system drive and dvd writer on the main board's SATA adapter I can format the drive, install windows XP, and update all drivers no problem. At this point I can either install the promise card running the other two drives, or i can install protools LE 6.7, but if I do both (in either order) windows will crash at the startup "windows XP Professional" scrolling bar screen. Specifically, I get a "IRQL_NOT_LESS_OR_EQUAL" blue screen message. Thankfully I can hit F8 and select "load last good configuration", but I cannot get all 3 drives and protools to boot windows XP.

My client built this system based on turnkey systems reccomended on the digidesign site, but he failed to notice that none incorporate more than two SATA drives at a time. So my real question is if anyone here at the DUC is running more than one SATA adapter on their system? If so I'd love to hear about it. I've spent many hours troubleshooting this issue, even going as far as swapping the promise adapter with an adaptec, and plugging the drives/adapter into an entirely seperate system. Since I was able to reproduce the same scenario on two seperate intel based systems, I'm currently of the belief that there must be a compatability issue with protools LE and windows XP systems running two SATA adapters.

Here is my clients system configuration:
Processor
Model : Intel(R) Pentium(R) 4 CPU 2.40GHz
Speed : 2.39GHz
Performance Rating : PR2633 (estimated)
Type : Standard
L2 On-board Cache : 512kB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector

Mainboard
Bus(es) : X-Bus AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : Yes
System BIOS : Intel Corp. BZ87510A.86A.0123.P33.0412011950
Mainboard : Intel Corporation D875PBZ
Total Memory : 1022MB DDR-SDRAM

Chipset 1
Model : Intel Corporation 82875P,E7210 Memory Controller Hub
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 1GB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : NVIDIA GeForce 6800 Ultra

Physical Storage Devices
Hard Disk : WDC WD740GD-00FLA0 (69GB)
Hard Disk : SanDisk Cruzer Micro USB Device
CD-ROM/DVD : PLEXTOR DVDR PX-712A (CD 40X Rd, 48X Wr) (DVD 5X Rd, 6X Wr)

Logical Storage Devices
Hard Disk (C:) : 69GB (64GB, 92% Free Space) (NTFS)
Pro tools le (D:) : 478MB (CDFS)
Removable Drive (E:) : 488MB (343MB, 70% Free Space) (FAT)

Peripherals
Serial/Parallel Port(s) : 1 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D2
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D4
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24D7
USB Controller/Hub : Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD
USB Controller/Hub : Intel(R) 82801EB USB Universal Host Controller - 24DE
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : Logitech USB Wheel Mouse
Human Interface : Logitech USB Wheel Mouse

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600 (Service Pack 2)

Network Services
Adapter : Ethernet Controller


Here is the system configuration of another PC that I was able to produce identical results by attempting to install a PCI serial ATA controller in addition to the onboard SATA:

Processor
Model : Intel(R) Pentium(R) 4 CPU 3.00GHz
Speed : 3.01GHz
Performance Rating : PR3999 (estimated)
Number of CPU Cores : 1 Unit(s)
CPUs per Core : 1 Unit(s)
SMT Support : 2 Unit(s)
Type : Standard
L2 On-board Cache : 1MB ECC Synchronous, ATC, 8-way set, 64 byte line size, 2 lines per sector, 2 threads sharing

Mainboard
Bus(es) : ISA AGP PCI IMB USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : Yes
System BIOS : Phoenix Technologies, LTD 6.00 PG
Mainboard : http://www.abit.com.tw/ IS7/IS7-G/IS7-E (Intel i865-ICH5)
Total Memory : 1GB DDR-SDRAM

Chipset 1
Model : Abit Computer Corp 82865G/PE/P, 82848P DRAM Controller / Host-Hub Interface
Front Side Bus Speed : 4x 200MHz (800MHz data rate)
Total Memory : 1GB DDR-SDRAM
Memory Bus Speed : 2x 200MHz (400MHz data rate)

Video System
Monitor/Panel : Plug and Play Monitor
Adapter : 3DForce MX4000 Series, NVIDIA GeForce4 MX 4000

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : Maxtor 33073H3 B (29GB)
Hard Disk : SanDisk Cruzer Micro USB Device
CD-ROM/DVD : Memorex 52MAXX 3252AJ1 (CD 189X Rd, 52X Wr)

Logical Storage Devices
Hard core (C:) : 29GB (1.5GB, 5% Free Space) (FAT32)
CD-ROM/DVD (D:) : N/A
Removable Drive (E:) : 488MB (343MB, 70% Free Space) (FAT)

Peripherals
Serial/Parallel Port(s) : 1 COM / 0 LPT
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : Standard Universal PCI to USB Host Controller
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Mass Storage Device
FireWire/1394 Controller/Hub : Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse

MultiMedia Device(s)
Device : M-Audio Delta Audiophile

Printers and Faxes
Model : \\ELEANOR 2\HP

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Professional (Win32 x86) 5.01.2600

Network Services
Adapter : 3Com Gigabit LOM (3C940)

edit: Also to clarify, I have disabled Microsoft DEP on both systems
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  #2  
Old 04-10-2005, 05:29 AM
Riad Riad is offline
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Join Date: Aug 2003
Location: New York
Posts: 1,149
Default Re: Onboard SATA + PCI SATA + Protools LE = bootcrash?

I'm running the Promise 2 port SATA controller (not the RAID version) and I have an onboard SATA controller on my mobo that I have my SATA DVD burner attached to. I'm running the 74GB WD 10K Raptor drivers, however, I use a standard IDE drive for the OS... so I don't have 3 SATA drives. It may be worth trying a small 40gig IDE drive for the OS to test?
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  #3  
Old 04-10-2005, 11:06 AM
insolace insolace is offline
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Join Date: Apr 2005
Posts: 6
Default Re: Onboard SATA + PCI SATA + Protools LE = bootcrash?

with either computer, even with no drives attached, adding an SATA card (promise or adaptec) causes the system to reboot at startup. It does this after the drivers are installed, and only occurs if protools is installed as well.
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