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  #1  
Old 04-14-2013, 04:00 PM
Mischdepp Mischdepp is offline
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Join Date: Oct 2009
Location: Germany
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Default Help!! Can't get Avid Artist Mix to work

I'm helpless...

There is absolutely no chance to get my Avid Artist Mix running ...
Network errors all the way. I un-reinstalled Eucon and Pro Tools - no change.
EU Control does not recognize the Artist controller.
Tried all power up possibilities, both of the ethernet connectors on the MacPro, several different cables.
I had one moment when the artist mix was properly recognized after booting and showed up in the EuControl setup window but as soon as I launched Pro Tools the "Unable to connect" window pops up prompting me to check cable connections and power off the unit for 30secs which does not help and only will result in the same error message after re-boot.

The setup was working without any problems for 4 Months until last week.
At that point I decided to update to 10.3.4 and EuControl 2.7 but experienced problems with the touch sensitivity on the faders and downgraded back to
PT 10.2 and EuControl 2.6.2.

From this point on the Artist Mix unit is no longer properly recognized.
It does appear in the "all surfaces" window and can be added to the "my surfaces" window but when I start Pro tools the "Network error - unable to connect" dialogue appears.

I could really need help with this!!! Please post solutions (:


My setup (ProTools 10.2 - also tried 10.3.4, Eucon 2.6.2 - also tried 2.7 no change to the better) running on a Mac Pro 5,1 24GB RAM, OSX 10.6.8
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  #2  
Old 04-15-2013, 09:09 PM
ArKay99 ArKay99 is offline
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Default Re: Help!! Can't get Avid Artist Mix to work

Have you made sure the Mac is set to DHCP? Also, is the Mac part of a network? Have you tried setting the Mac and the Mix to static addresses?
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  #3  
Old 04-16-2013, 11:27 AM
Mischdepp Mischdepp is offline
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Default Re: Help!! Can't get Avid Artist Mix to work

Thanks for the tips ArKay99,

I just installed EuControl 2.7.1 and this seems to have solved the problem.
I was just about to set up static adresses but will wait how things turn out now.
Are there any disadvantages when setting Mac and Mix to static adresses or why is not the standard routine?
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  #4  
Old 04-16-2013, 04:29 PM
ArKay99 ArKay99 is offline
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Default Re: Help!! Can't get Avid Artist Mix to work

Quote:
Originally Posted by Mischdepp View Post
Thanks for the tips ArKay99,

I just installed EuControl 2.7.1 and this seems to have solved the problem.
I was just about to set up static adresses but will wait how things turn out now.
Are there any disadvantages when setting Mac and Mix to static adresses or why is not the standard routine?
There should be no advantage to static addressing. However, it sounded like something was wrong with your network settings and by setting them manually you may have been able to use it as a 'workaround'. I wouldn't mess with it if it's now working!
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Mac Pro 6.1, E5-2690 V2 10 core 3.0G, 32gig 1866 memory, 512G PCIe system drive, 4 480G OWC 3G SSD data drives in Thunderbolt 2 enclosure, macOS 10.15.7, Pro Tools Ultimate 2020.9.1, Twin Raven MTi's, Apollo 8 TB, 2 UAD2 Satellite Octo Thunderbolt, RME ADI-4 DD, Neve 5012, 5043, Bricasti M7, 2 PCM 92's, M350, DynAudio BM6 MK 3, BM14S, a bunch of cool mics...1 damned iLok2.
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  #5  
Old 04-16-2013, 06:22 PM
Mischdepp Mischdepp is offline
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Join Date: Oct 2009
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Default Re: Help!! Can't get Avid Artist Mix to work

Thanks again for the prompt response!
I will backup my system drive and try to install PT 10.3.4...

That was the original attempt to touch the current setting...

I will report either success or disaster
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  #6  
Old 04-25-2013, 02:25 PM
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DanielEUCON DanielEUCON is offline
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Default Re: Help!! Can't get Avid Artist Mix to work

If you are Directly connected to your Mac (no switch or Router) there is a known issue on first connect. The error message sends you down the wrong path leading you in a circle.

Simply go to EuControl and it should appear in All Surfaces. Select it and add it manually.


Also setting static iPs on the NIC and the Surface does make startup time faster for EuControl because it does not have to wait for the NIC to resolve to link-local address.
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