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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
08-28-2022, 04:13 AM
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License transfer problem, ASC problem
Having hard time submitting my case using ASC on Avid's site.
When submitting my case (transfer license) it leads me back to main ASC site with a red caption of "Invalid user". I'm sure the user and password is right (I can log in there when not submitting a case). My ASC code dissappeared from "Not yet downloaded" products, yet there is no sign of any case submitted by me anyway. Can anyone help, or lead me anywhere I can go with that? Last edited by kPere; 08-29-2022 at 11:03 PM. 
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#2
09-07-2022, 10:32 PM
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Re: License transfer problem, ASC problem
Welcome to the community, and sorry about the trouble. Looks like this was solved through your support case on 9/1 but please reply to the case notice email if you still need assistance. Thanks!
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