Avid account can't see my pro tools hd bundle licence

[hart07]

Hello everybody, I’ve been a customer of Avid for a long time now (since 2012)

I bought an hdn native + pthd9 bundle second hand I made the transfer ownership and I contacted an avid people with an ASC all was fine my hardware and software were registered on my ilok and avid account.
But now I would like to upgrade my pthd9 I see only my pthd9 bundle on my ilok and not on my avid account.
I don't know how to do to get my pthd9 licence on my avid account?
My ilok is linked with my avid account.
But can't see my pthd9 licence on my avid account.
Hope it would be possible to resolve this problem cause I would like to upgrade my software.

i got an email from Avid Customer Success case : 01941334

date : june 01/2012

with this text in french : The TTO is now correctly done.

Tristan Mazire
Avid Audio customer support
Regards

[hart07]

My PTHD9 Bundle was transferred to my iLok account via my 2012 T.O.O. – I just need to see my PTHD9 Bundle in my Avid account, so I can upgrade this license.



I have a new Case Number: [04370631]

Avid are asking for another T.O.O., but as I've tried contacting the Seller, who is not replying, this is proving quite frustrating!



Apologies for this repeat Thread:
I have a new Case Number:
https://duc.avid.com/showthread.php?t=419249
I tried to delete this Thread, but there is no option – I read that “the administrator may have turned off this option”. Thank you!