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  #1  
Old 06-21-2020, 06:34 PM
clutch clutch is offline
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Default Can't open PT after upgrade to 2020.5.0

Hi,

I upgraded my main studio machine from 2020.3 to 2020.5 a couple of days ago, but now whenever I try to open PT it says the "Subscription License Has Expired" and to plug in an iLok with a license on it.

My iLok with the PT Ultimate Perpetual license is plugged in (I've tried multiple USB ports on the computer). Have tested with other DAWs which use plugin licenses stored on the iLok and they all work fine.

Ilok License manager sees the licence just fine (I've deactivated and re-activated it to the iLok just in case).

I've tested the iLok on my laptop with PT 2020.3 and it works as expected.

Trashed PT prefs, rebooted multiple times.

I've just re-installed PT and am still having the same issue.

Can anyone shed light on what my issue may be? I'm sitting here with a client unable to get any work done...

Many thanks,

Chris
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Old 06-21-2020, 06:49 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

Please check the Release Limit date on your license, because if it tells 2020.5 cannot be authorised you need to renew update plan.
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Old 06-21-2020, 06:51 PM
clutch clutch is offline
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Default Re: Can't open PT after upgrade to 2020.5.0

In the products section of my.avid.com, it says "Your Software Updates + Support Plan expires on Mar 31, 2021".

I just re-purchased the support plan a couple of months ago!
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Old 06-21-2020, 06:52 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

Please check that detail anyway. If it is old date you need to synchronise your license key and if that does not work contact Avid Support
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Old 06-21-2020, 06:57 PM
clutch clutch is offline
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Default Re: Can't open PT after upgrade to 2020.5.0

Thanks very much for helping out so quickly Janne!

Where do I find the release limit date detail?
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Old 06-21-2020, 06:57 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

Click the details of your license open in ILM
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Old 06-21-2020, 07:05 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

Hi Janne, yes - that was it! Can you please tell me how to synchronise my license key?
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Old 06-21-2020, 07:06 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

There should be a way to click on the license key and do it, but if that doesn't work deactivate the license and then activate again
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Old 06-21-2020, 07:18 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

Unfortunately I can't see anywhere to synchronise the key, but I have deactivated and reactivated with no luck.
Also tried just using a Cloud session with the license off the iLok but that is not working either.

Time to call support I guess. Now to try find where my ASC code is. I keep going in circles in my.avid.com trying to find a place where I can get one.
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Old 06-21-2020, 07:19 PM
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Default Re: Can't open PT after upgrade to 2020.5.0

Don't need ASC as you have active support plan. Start from here.
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