"Missing PACE Authorization" error when I lose Wi-Fi connection

[hill1006]

I get the error message: Missing PACE authorization. But it happens only when I lose Wi-Fi connection. Does Pro Tooks require a constant internet connection?

Any help in eliminating this annoying message would be appreciated!

[amagras]

Originally Posted by hill1006

I get the error message: Missing PACE authorization. But it happens only when I lose Wi-Fi connection. Does Pro Tooks require a constant internet connection?

Any help in eliminating this annoying message would be appreciated!

Make sure your PT is not activated in the cloud instead of the ilok

[hill1006]

Thanks. So iLok shows that PT is activated in the cloud only. I have attached a screen from iLok. How can I activate it on my local machine?

[amagras]

Originally Posted by hill1006

Thanks. So iLok shows that PT is activated in the cloud only. I have attached a screen from iLok. How can I activate it on my local machine?

Right click>deactivate
Right click>activate
Select ilok this time

[hill1006]

I tried dragging my PT license onto my PC location on the left-hand side of the iLok manager window, and got a message saying the only valid locations are iLok (2nd generation) and cloud. What gives?

[jeffro]

Originally Posted by hill1006

Does Pro Tooks require a constant internet connection?

If you have your license in iLok Cloud, yes. See the iLok Cloud FAQ.

Originally Posted by hill1006

...How can I activate it on my local machine?

Pro Tools and Pro Tools Ultimate licenses can be activated to an iLok (2nd or 3rd gen) or iLok Cloud.

[hill1006]

I can't deactivate it because that choice is grayed out as long as I have closed the cloud session. When I open a cloud session and try it, it tells me I can't deactivate individually because it's activate for the cloud and I have to close the cloud session.

Between a rock and a hard place.

[jeffro]

Originally Posted by hill1006

I can't deactivate it because that choice is grayed out as long as I have closed the cloud session. When I open a cloud session and try it, it tells me I can't deactivate individually because it's activate for the cloud and I have to close the cloud session.

Between a rock and a hard place.

Your license needs to be in iLok Cloud or on an iLok 2/3. Since your screenshot doesn't list an iLok, you'll need to Open Cloud Session (in iLok License Manager) and keep your internet connection enabled. To run Pro Tools with internet disabled you'll need an iLok.

[albee1952]

Indeed. My best advice is; Buy an iLok 2 or 3 and put all your licenses on it. The cloud method isn't worth beans if you don't have a totally bulletproof internet connection. My 2 cents; iLok completely dropped the ball on this. They should have made it so once PT was open, it would stop calling the cloud until the next start.

[hill1006]

Thanks, Jeff and Dave. I now understand the situation. I definitely need an iLok device, because here in Thailand my internet connection is dubious at best. Now I just have to figure out how I'm going to get an iLok shipped to Thailand. Maybe they are available locally--I hope so.

Thanks to all for your help!