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#1
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PTLE8 Vanishes on Launch
Dear DUC,
Thanks in advance for your help. I've been using Pro Tools at my college for a few years now, and am now trying to get PT8 up and running on my own personal system. The Sandra report is included at the bottom. The problem: Clicking on the PTLE desktop icon brings up the Pro Tools splash screen for about four seconds, then the splash screen disappears, leaving no indication that I ever tried to launch the program. The backstory: I purchased a boxed version of PTLE8, and the installation hangs the first two times I try to install it. The third install goes well. (I tried installing a different copy of PTLE8, to see if I got a bad disc, and the problem is exactly the same.) I then fire up Pro Tools, and get the aforementioned 'vanishing act.' I uninstall, reinstall, and get the same 'install hangup/vanishing act.' (Always, the install goes through on the third try, the first two I have to end using the task manager.) As you'll see in the Sandra report, I'm using an Acer Aspire 5100 laptop running 4G of RAM with Windows Vista Home Premium. I am using PTLE8 and an original Mbox - the Mbox has been tested on a friend's Mac and works fine. I know Digi says that 'all Acer dual-core laptops' are incompatible with Pro Tools, but Digi doesn't explain why, except that the AMD Turion processor doesn't play with Pro Tools. However, http://duc.digidesign.com/showthread.php?t=224370 is a thread regarding Pro Tools and Acer laptops, and http://duc.digidesign.com/showthread.php?t=238002 is a thread regarding the AMD chip. It seems like the AMD chip can cause PT to run 'buggy,' but that doesn't explain why it doesn't launch at all. As far as troubleshooting steps I've taken . . . you name it. I've run through the optimization of Vista for audio production as described in the general support thread. I've updated drivers for every component I can think of (graphics card, PACE drivers, updated Mbox firmware, AMD dual-core optimizer). I've downgraded from Internet Explorer 8 to IE7 (as, from what I read, IE8 seems to interfere with the launch of Pro Tools). For comparison, I've also tried launching Pro Tools with/without all external drives connected. As stated, I've tried installing a different copy of PT8, and I've tested the Mbox on a Mac. What's up, Digi users? ---------- SiSoftware Sandra System Host Name : Nate-PC User : Nate Workgroup : WORKGROUP Processor Model : AMD Turion(tm) 64 X2 Mobile Technology TL-56 Speed : 1.8GHz Cores per Processor : 2 Unit(s) Threads per Core : 1 Unit(s) Type : Mobile, Low Power, Dual-Core Integrated Data Cache : 2x 64kB, Synchronous, Write-Back, 2-way, Exclusive, 64 byte line size L2 On-board Cache : 2x 512kB, ECC, Synchronous, Write-Back, 16-way, Exclusive, 64 byte line size System System : Acer Aspire 5100 Mainboard : Acer Navarro Bus(es) : PCI PCIe IMB PCMCIA CardBus USB i2c/SMBus Multi-Processor (MP) Support : No Multi-Processor Advanced PIC (APIC) : Yes BIOS : Acer V3.05A Total Memory : 2.25GB DDR2 SO-DIMM Chipset Model : Acer RS480 Host Bridge Front Side Bus Speed : 1x 200MHz (200MHz) Memory Bus Speed : 2x 14MHz (28MHz) Chipset Model : AMD Athlon 64 / Opteron HyperTransport Technology Configuration Front Side Bus Speed : 2x 800MHz (1.6GHz) Total Memory : 4GB DDR2 SO-DIMM Memory Bus Speed : 2x 300MHz (600MHz) Memory Module(s) Memory Module : Micron 16HTF25664HY-667G1 2GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3) Memory Module : Micron 16HTF25664HY-667G1 2GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5-5-5-15 3-20-5-3) Video System Adapter : ATI Radeon Xpress Series (PS2.0, VS2.0 300MHz, 256MB 300MHz, PCI) Storage Devices Hitachi HTS541612J9SA00 (120GB, SATA150, 2.5", 5400rpm, NCQ, 7MB Cache) : 112GB (C:) (D:) WD 2500BB External 250GB (USB) : 233GB (F:) Apple iPod 119.8GB (USB) : 112GB (I:) SAMSUNG SCHU470USBSYSTEM 2GB (USB) : 2GB (H:) PIONEER DVD-RW DVR-K17RS (ATA33, DVD+-RW, CD-RW, 64kB Cache) : 8GB (E:) Logical Storage Devices PQSERVICE : 8GB (NTFS) ACER (C:) : 58GB (NTFS) @ Hitachi HTS541612J9SA00 (120GB, SATA150, 2.5", 5400rpm, NCQ, 7MB Cache) DATA (D:) : 46GB (NTFS) @ Hitachi HTS541612J9SA00 (120GB, SATA150, 2.5", 5400rpm, NCQ, 7MB Cache) Pro Tools LE (E:) : 8GB (CDFS) @ PIONEER DVD-RW DVR-K17RS (ATA33, DVD+-RW, CD-RW, 64kB Cache) My Book (F:) : 233GB (FAT32) @ WD 2500BB External 250GB (USB) Removable Drive (H:) : 2GB (FAT32) @ SAMSUNG SCHU470USBSYSTEM 2GB (USB) Removable Drive (I:) : 112GB (FAT32) @ Apple iPod 119.8GB (USB) Peripherals LPC Hub Controller 1 : Acer IXP SB400 SMBus LPC Hub Controller 2 : Acer IXP SB400 PCI-ISA Bridge Audio Device : Acer IXP SB450 High Definition Audio Controller Audio Codec : Realtek Semiconductor 883 High Definition Audio Audio Codec : Conexant Systems 2C06h Disk Controller : ATI (AMD) IXP SB400 Serial ATA Controller Disk Controller : Acer IXP SB400 IDE Controller USB Controller 1 : Acer IXP SB400 OHCI USB Controller USB Controller 2 : Acer IXP SB400 OHCI USB Controller USB Controller 3 : Acer IXP SB400 EHCI USB 2.0 Controller CardBus/PCMCIA Controller 1 : ENE Technology CB-712/714 CardBus Controller SMBus/i2c Controller 1 : AMD IXP SMBus Printers and Faxes Printer : Microsoft XPS Document Writer (600x600, Colour) Printer : HP PSC 1500 series (1200x1200, USB, Colour) Printer : HP PSC 1500 series (600x600, USB, Colour) Network Services Network Adapter : Realtek RTL8139/810x Family Fast Ethernet NIC (Ethernet, 100Mbps) Power Management Mains (AC) Line Status : On-Line Battery No 1 : 100% Operating System Windows System : Microsoft Windows Vista Home 6.00.6001 (Service Pack 1) Platform Compliance : x86 |
#2
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Re: PTLE8 Vanishes on Launch
I don't think Vista Home Premium is considered "compatible" with PT. I know others have found a workaround, but if I were you, I'd use XP. Just my 2 cents.
__________________
Jon HP Pavilion P6000, AMD Athlon II X2 240 (2.8GHz), FOXCONN 2AB1 MoBo, 16GB DDR3, NVIDIA GeForce 8400GS, Two WD Caviar Black Internal500 gig, One WD External 300 Gig, Windows 7 Ultimate 64-Bit, SD2, Metal Foundry, Focusrite Saffire 6, PT 9.03 (stable), Gibson Les Paul Studio (Drop D), Fender Tele (nashville tuning), hand built Carvin Bolt (finished!) |
#3
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Re: PTLE8 Vanishes on Launch
Thanks for the quick reply.
PT8 is qualified for Vista Business and Ultimate. Digi says that they have not extensively tested Home Premium, but have not gotten user complaints. Also, I've read that the AMD Turion processors were initially listed as 'uncompatible' because of their performance with XP. |
#4
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Re: PTLE8 Vanishes on Launch
Just curious..you aren't running Internet Explorer 8 are you????
Also see you're trying to use a USB external drive. While that may not be the root of your problem, it WILL be a problem once you iron out the initial issue. AND, are you trying to record to that partition on your internal drive? Also a big no, plus a 5400 rpm drive won't suffice as an audio drive, it needs to be 7200. Hope that at least gives you a starting point!!! |
#5
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Re: PTLE8 Vanishes on Launch
SW Rec,
I was running Internet Explorer 8. I then saw a post from Digi saying this was causing problems with PT launch. I have since followed Microsoft's steps to uninstall IE8 and revert to IE7. Still no luck. |
#6
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Re: PTLE8 Vanishes on Launch
I've heard of some instances of IE8 actually CORRUPTING PT installs. Maybe re-install Pro Tools???? Then address those drive issues.
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#7
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Re: PTLE8 Vanishes on Launch
And you have a Turion processor. In XP that was a non-starter, ie Pro Tools wouldn't work with one. There is at least one Vista user who claims to have Pro Tools working with his Turion. YMMV.
Cheers,
__________________
Take your projects to the next level with a non-union national read at reasonable rates Demos: brucehayward dot com SonoBus Source-Connect: brucehayward Options for Remote Direction |
#8
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Re: PTLE8 Vanishes on Launch
Hey guys,
I've tried uninstalling/reinstalling after reverting from Internet Explorer 8 to IE7. The program installs - sloowwwwwly. I restart, try to launch PT, and get . . . four seconds of splash screen. What's up? |
#9
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Re: PTLE8 Vanishes on Launch
Quote:
I'm sorry I don't have better news for you. |
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