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  #1  
Old 03-17-2023, 02:50 AM
marekChleb marekChleb is offline
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Location: Warsaw, Poland
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Default Problem with using Pro Tools Developer

Hi,

I'd like to develop some AAX plugins and it is required to use Pro Tools Developer version. I am working on Macbook Pro M1 Pro. I download the app from products page (the arm version, but honestly none works, even the intel one) and install it. Once installation is finished I have the "Installation was succesful", but at the same time iLok License Manager throws an error:
Code:
Software Component Unvailable

A background component required for iLok License Manager seems to be unavailable. If rebooting does not fix this issue, please visit iLok.com to download and run the latest License Support installer.
Rebooting doesn't solve the problem. Upon launching the application I am greeted with pasword prompt:
Code:
Pro Tools Developer is trying to install a new helper tool
. Then entering password throws an error
Code:
Pro Tools needs to install a helper tool. Please launch Pro Tools again.
It's repeating on every launch.

The application doesn't show in Avid Link.
I have applied successfully for the "Pro Tools Developer Build" license.

I hope someone came across something similar.

Thanks in advance,
Marek
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  #2  
Old 03-17-2023, 04:05 AM
Darryl Ramm Darryl Ramm is offline
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Default Re: Problem with using Pro Tools Developer

I suspect as a developer you are supposed to be getting support elsewhere, not on DUC.

But I suspect you may just not have approved the install of Pro Tools in macOS privacy and security settings, or at least something has gone wrong there. If you want help on DUC try installing the publicly available Intro version, and if there are problems include the exact macOS version and other expected info, see “help us help you” up the top of each DUC web page.

Many of us just uninstall Avid Link, it is unreliable bloatware IMNSHO, you are better off doing everything manually.
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  #3  
Old 03-24-2023, 01:22 PM
smilinggoat smilinggoat is offline
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Location: California
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Default Re: Problem with using Pro Tools Developer

I'm getting this issue as well and I am not a developer.

After installing Pro Tools 2023.3 on my macOS Ventura 13.2.1 (22D68) M1Max MacBook Pro, I get the pop up "Pro Tools needs to install a helper tool. Please launch Pro Tools again." and I cannot launch Pro Tools.

I have tried launching in Apple Silicon native as well as Rosetta but I get the same error.

I have tried re-installing Pro Tools 2023.3 through both Avid Link as well as the DMG download but it did not help.

I searched online for the error and I found the suggestion to delete any files which match /Library/PrivilegedHelperTools/com.avid.* but that also did not help.
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  #4  
Old 03-31-2023, 03:15 AM
tonytorm tonytorm is offline
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Default Re: Problem with using Pro Tools Developer

any luck? having exactly the same issue
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  #5  
Old 03-31-2023, 04:59 AM
tonytorm tonytorm is offline
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Default Re: Problem with using Pro Tools Developer

Ok, I have it working, here are the few things I have tried:

1. Enable system extensions (from security and privacy settings), that's a bit fiddly but a quick google will do it.

2. In order for PT Dev to run you have to run an actual PT first in order to install such helper tools (PT Dev won't do it on its own) if you don't have a proper PT license, as Darryl said, just install the Intro and run it once, it will install the helper tools for you, after that you should be able to run the Dev version.

The Ilok crash/bug seems unrelated, sent me off a wrong path too, point 1 could be useless but it's something I did (which didn't solve the problem on its own).

Just leaving this here for future developers that might run into the same issue.
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  #6  
Old 04-01-2023, 07:35 AM
jeam25's Avatar
jeam25 jeam25 is offline
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Default Re: Problem with using Pro Tools Developer

Quote:
Originally Posted by Darryl Ramm View Post
I suspect as a developer you are supposed to be getting support elsewhere, not on DUC.
This !
__________________
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Avid Carbon Interface
Protools Ultimate
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  #7  
Old 04-27-2023, 07:24 AM
karlingen karlingen is offline
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Default Re: Problem with using Pro Tools Developer

Adding this for future googlers:
Error message: "pro tools needs to install a helper tool. please launch pro tools again."

Solution:
1. Launch Terminal (/Applications/Utilities)
2. Copy and paste this line:

Code:
sudo chown root /Library/LaunchDaemons/com.avid.bsd.shoetoolv120.plist
3. Enter your computer password.
4. Next, copy and paste this line:

Code:
sudo launchctl load -w /Library/LaunchDaemons/com.avid.bsd.shoetoolv120.plist
5. Press Enter on your keyboard, then launch Pro Tools.

Source: The link posted above.
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  #8  
Old 04-29-2023, 11:49 AM
smilinggoat smilinggoat is offline
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Default Re: Problem with using Pro Tools Developer

Brilliant, thank you karlingen!
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