Sandra Report/ Can't Locate Hardware

[Soir]

Thanks for the info. Here are Specs on my PC. The message that I get is "UNABLE TO LOCATE HARDWARE" I have a Fast Track Duo interface. I have downloaded the latest drivers. I have installed/uninstalled/reinstalled Pro Tools Express, and the Fast Track Drivers several times now to no avail. I even paid for a single incident support. I've tried the Fast Track Duo on another system and it works. My computer says that it is connected and working properly. Thanks for any help
SiSoftware Sandra

ID
Host Name : Jeff-PC
Workgroup : WORKGROUP

Computer
Model : HP Compaq 8200 Elite SFF PC 103C_53307F G=D
Serial Number : 2UA20*****
Chassis : HP Mini Tower
Mainboard : HP 1495
Serial Number : 2UA20*****
BIOS : HP J01 v02.15 11/10/2011
TPM - Trusted Platform Module : IFX 1.02 (PCR 24)
Intel vPro : 7.01.03.1053
Total Memory : 7.9GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4C 3.3GHz, 3.3GHz IMC, 4x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : HP Core (Sandy Bridge) DRAM Controller 100MHz, 2x 4GB DIMM DDR3 1.33GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Elpida EBJ41UF8BCF0-DJ-F 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Hynix (Hyundai) HMT351U6CFR8C-H9 4GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Dell Computer DELL P2210
(1680x1050, 22.0")
Video Adapter : Intel(R) HD Graphics (6CU 30SP SM4.1 850MHz/1.1GHz, 80kB L2, 64MB DDR3 1.33GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
TOSHIBA DT01ACA100 (1TB, SATA600, 3.5", 7200rpm, 23MB Cache) : 932GB (C:)
hp DVD-RAM GH80N (SATA150, DVD+-RW, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
System Reserved : 100MB (NTFS, 4kB) @ TOSHIBA DT01ACA100 (1TB, SATA600, 3.5", 7200rpm, 23MB Cache)
Hard Disk (C:) : 931GB (NTFS, 4kB) @ TOSHIBA DT01ACA100 (1TB, SATA600, 3.5", 7200rpm, 23MB Cache)
Optical Drive (D:) : N/A @ hp DVD-RAM GH80N (SATA150, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller #1 : HP Q67 LPC Controller
Audio Device : HP Cougar Point High Definition Audio Controller
Audio Codec : Realtek Semi Realtek 662 High Definition Audio
Serial Port(s) : 2
Disk Controller : HP Cougar Point 6 port SATA AHCI Controller
USB Controller #1 : HP Cougar Point USB Enhanced Host Controller #2
USB Controller #2 : HP Cougar Point USB Enhanced Host Controller #1
SMBus/i2c Controller #1 : Intel ICH SMBus
SMBus/i2c Controller #2 : IPMI T1 Controller

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Intel(R) 82579LM Gigabit Network Connection (Ethernet, 1Gbps)

Operating System
Windows System : Microsoft Windows 7 Ultimate 6.01.7601 (Service Pack 1)
Platform Compliance : x64

[Soir]

The tech, solved my problem! He got me up and going really fast!

[kflanagan]

How did you do it?

thanks