License expired

[Kouni]

Hi guys,
I have a "little" problem with my Pro tools. I pay each month for the annual pass, and there is no problem. On the website it's ok, my license is active,but on the app, it says "License expired"... so i can't use Pro tools....

Could you help me please ?

Thank you so much

[JFreak]

I'll escalate this to supermods' attention. Meanwhile, you could start a support case...

[Kouni]

Hello,
i've done a support case since friday ^^

Thank you :)

[JFreak]

And they haven't done anything about it? Call back!

Oh, and welcome to the community :)

[Kouni]

Hum no, maybe because the case was in french.. So i did a new case in English lol

Thank you

[ChuckS]

Did you check/refresh your licenses in the iLok License Manager?

[Kouni]

Yes i do that, and after i desactivated pro tools to see if it was just a bug. But now I can't reactivate it :/
And it's always expired

[Kouni]

To the CS who contacted me : i can't reply in private so =>

Hello,

I've had an answer about my case since 1 hour, but i can't check if it's good or not now (i work today). I will give you a feedback tonight or tomorrow.

Thank you so much

PS : 03071497 is the case's number (if you want to check)

[DigiTechSupt]

Hello,

Thanks for the case number and for letting us know.
We will wait updates from you...

Best Regards,
CS

[Kouni]

Hey !

It's fixed for me Thank you so much ! Best Customer Assistant team <3