iLok Lisence inactive, even though PT Subscription is Active and Paid for

[dbmusicstudios]

I have been having this problem since yesterday. Unable to access my license or use pro tools at all. This is very frustrating guys!! It seems others are having this problem and I imagine is has to do with the new payment system. Please Fix ASAP!! Thanks!
DB

[marianna]

Originally Posted by dbmusicstudios

I have been having this problem since yesterday. Unable to access my license or use pro tools at all. This is very frustrating guys!! It seems others are having this problem and I imagine is has to do with the new payment system. Please Fix ASAP!! Thanks!
DB

You are all set correct dbmusicstudio .....?

I see you got a temp license and that our web team is working on fixing the bug associated with the auto renew on and an active plan but expired date.

If you do not hear anything in a few days then please PM me.

Apologies that this happened.

Marianna

[[email protected]]

Hi, I have the same problem with mi Pro Tools Studio Edu subscription, the pro tools subscription don't appear on my ilok account and, since 3 days ago and I need to work with pro tools to finish work projects. Please, Help.

[marianna]

Originally Posted by [email protected]

Hi, I have the same problem with mi Pro Tools Studio Edu subscription, the pro tools subscription don't appear on my ilok account and, since 3 days ago and I need to work with pro tools to finish work projects. Please, Help.

Emanuel

Hola, gracias por publicar y por crear un caso.

He sincronizado tu licencia, así que ¿puedes acceder al administrador de iLok y actualizarla?

Avísame si funciona,

Marianna.