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  #11  
Old 11-18-2022, 08:55 AM
wickett wickett is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

Is the Pro tools studio Black friday deal compatible with the carbon interface? Do I need to wait 14 days to keep my perpetual license? Where do I purchase Part Number 9938-31063-00 Pro Tools | Carbon PT Sofware Renewal?
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  #12  
Old 11-18-2022, 10:47 AM
infohou infohou is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

Yeah,

Some guidance would be helpful. Even the employees are confused.

I got in on the Carbon w/Ultimate perpetual. I have renewed the Ultimate support/upgrades. Will I loose HEAT or anything if I don't do something else?

Under Carbon in My Products there is no renewal option as there is on the software.

Pretty messed up situation,
Robert
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  #13  
Old 11-20-2022, 01:14 PM
wickett wickett is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

No one? Any one?
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  #14  
Old 11-20-2022, 01:15 PM
wickett wickett is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

Sell my Carbon, Dock and S1??
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  #15  
Old 11-20-2022, 01:16 PM
wickett wickett is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

Something's not right
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  #16  
Old 11-20-2022, 06:52 PM
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massivekerry massivekerry is online now
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Default Re: Subscription ending soon - Pro Tools | Carbon

Quote:
Originally Posted by wickett View Post
Is the Pro tools studio Black friday deal compatible with the carbon interface? Do I need to wait 14 days to keep my perpetual license? Where do I purchase Part Number 9938-31063-00 Pro Tools | Carbon PT Sofware Renewal?
In prior years, the "holiday deal" was for new subscribers, but it's unclear with this one.

It's still the weekend, so I wouldn't count 100% on a fast official response, but you can always Contact Sales
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  #17  
Old 11-21-2022, 05:25 AM
wickett wickett is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

I spoke to sales and they said I need a carbon/Boron licence which is not in the sale
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  #18  
Old 11-27-2022, 01:59 PM
infohou infohou is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

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Originally Posted by wickett View Post
I spoke to sales and they said I need a carbon/Boron licence which is not in the sale
What is that?

I suppose all the Avid employees got laid off or are hiding because no one fully understands the messed up licensing.

Again, I would like to keep HEAT, but there is no guidance on whether I will loose it or not.

Robert
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  #19  
Old 11-29-2022, 10:37 AM
mellotronik mellotronik is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

Quote:
Originally Posted by MCorbin View Post
Yup! Intentionally making it difficult

It's a long and inglorious history with this particular license since it is neither just a subscription or just a perpetual.

That's not an excuse for it not being simpler... it should be.

I'll work on it...

m
Hi Mark, so to renew the PT Carbon license, is it okay to buy this?

https://www.bhphotovideo.com/c/produ...ls_carbon.html
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  #20  
Old 12-01-2022, 11:07 AM
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MCorbin MCorbin is offline
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Default Re: Subscription ending soon - Pro Tools | Carbon

Sorry for the radio silence! Gotta divide my time between work, family and you guys

Ok... so the "perpetual parachute" license that comes with Carbon is special right. It's really a perpetual license dressed up like a subscription... or maybe the other way around.

When this license expires/turns from Subscription to Perpetual, you loose your plugins, Heat, software updates, support etc... but PT still works and so will your Carbon.

To renew the Carbon Pro Tools Studio Perpetual Parachute, you need to use the renewal part number I posted earlier. You can get it at any reseller. It is not available from the Avid website for some reason and I will work on getting this fixed.

9938-31063-00 Pro Tools | Carbon ™PT Software Renewal

Now, the Pro Tools Ultimate Perpetual that we ALSO gave you all, it's a regular ol perpetual license, and needs no special renewal path.

I hope this helps. Again, apologies for the delay, for some reason the DUC has stopped sending me notifications or my email is eating them... working on this too.

m
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