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  #1  
Old 05-28-2021, 11:02 AM
nikkel nikkel is offline
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Join Date: May 2021
Location: Hungary
Posts: 5
Default Eleven Rack update failed

Hi Everyone,

A few weeks ago, I bought a used Avid Eleven Rack. I liked it so much, I decided
I'll buy Avid Expansion_Pack

This is where the problems begin

The Expansion_Pack installer starts without problems going through the steps and in the upgrade phase it
about 3 minutes of upgrade after which the process is interrupted by a few seconds after Message the Eleven Rack update failed
Please turn your Eleven Rack off on and then retry the updater to make sure that valid firmware is installed

Repeating but the situation remains the same ..

The machine where installed:
Under VM machine clear Win7 with IE8.
Chrome is set up, default browser

Elven rack parameters:
Firmware:1.0.2
Sw. version: 1.0.11

Everything I reinstaliated several times reboot the situation unchanged.

Can someone help ???
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  #2  
Old 05-29-2021, 12:09 AM
nikkel nikkel is offline
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Join Date: May 2021
Location: Hungary
Posts: 5
Default Eleven Rack Expansion Pack Firmware Upgrade Hardware not connected

Hello

During Win7 I tried to install the Eleven Rack Expansion Pack, without success. Multiple usb ports with multiple cables
same result

Eleven rack parameters:
Firmware:1.0.2
Sw. version: 1.1.11

The symptom:
Updater starts well, according to Rackmonitor
Package: 1.1.11
Firmware:1.0.2
Hardware connected

Go through the steps at the last step, the upgrade window appears (about 3 minutes of update) and stays that way....
Rackmonitor says
Package: 1.1.11
Firmware:
Hardware not connected

According to the taskmgr processes, live rack, live rack updater running !
However, there is no connection between the rack and the updater !!
With all drivers, this error is added.

If I stop the upgrade, I get the error: "The Eleven Rack update failed. please turn your Eleven Rack off and on again
and then retry this updater to make sure that valid firmware is installed"
Restarting is the same symptom.

Could someone help .. ?
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  #3  
Old 05-31-2021, 03:20 AM
nikkel nikkel is offline
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Join Date: May 2021
Location: Hungary
Posts: 5
Default Re: Eleven Rack Expansion Pack Serialnumber. Help!

Dear Avid members,

Would you somebody reset my Avid Eleven Rack firmware upgrade license ?
Thank you !
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  #4  
Old 05-31-2021, 11:14 AM
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Benoni Benoni is offline
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Posts: 9,789
Default Re: Eleven Rack Expansion Pack Serialnumber. Help!

Quote:
Originally Posted by nikkel View Post
Dear Avid members,

Would you somebody reset my Avid Eleven Rack firmware upgrade license ?
Thank you !
Where you able to start a Support case with the link provided?

Today is a holiday in the US and a "long weekend" for folks at Avid, so hang tight.

I've already kicked this up the chain once a few days ago, but I'll do it again in case it was missed.
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Windows 10 Pro 64 Bit

Pro Tools 2021
benonistudio.com
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  #5  
Old 05-31-2021, 11:20 AM
nikkel nikkel is offline
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Join Date: May 2021
Location: Hungary
Posts: 5
Default Re: Eleven Rack Expansion Pack Serialnumber. Help!

Hi Benoni ,

Yesterday I sent up the case ... But then nothing happens because of the holiday.
Waiting impatiently :)
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  #6  
Old 06-03-2021, 04:54 PM
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Benoni Benoni is offline
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Default Re: Eleven Rack Expansion Pack Serialnumber. Help!

Quote:
Originally Posted by nikkel View Post
Hi Benoni ,

Yesterday I sent up the case ... But then nothing happens because of the holiday.
Waiting impatiently :)
This has been resolved
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Windows 10 Pro 64 Bit

Pro Tools 2021
benonistudio.com
Youtube Channel - benonistudio
Plugin Deals
@benonistudio
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  #7  
Old 06-11-2021, 11:16 AM
nikkel nikkel is offline
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Default Re: Eleven Rack update failed

It's incredible ... I've never met such ****ty support... After nearly two weeks I get the case number set for the answer..
incredible...

As ****ty as the support is so good the product.. :) (Eleven rack)
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