|
Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
|
|
Thread Tools | Search this Thread | Display Modes |
#1
|
||||
|
||||
Paid in full, support plan still not updated in My Account.
Aug 31st I paid for my Pro Tools Update & Support Plan Renewal
$199.00 (expensive). Avid system says there is a problem try again later. Meanwhile money is taken from my PayPal, I receive a receipt from PayPal, payment done. No confirmation from Avid, that the payment is done. My Account still shows that my plan expires in 9 days. iLok the same, no update. Open a case the same day, Aug 31st, again no confirmation email that we received your request, we'll look into it, have a nice freaking day. Nothing. I am losing my patience. Do something.
__________________
Pro Tools 2024.10 macOS 15.1 iMac (24-inch, M1, 2021) (16GB RAM, 1TB SSD internal) Samsung 990 PROs - Acasis TBU405 Pro M1 enclosures Apogee Ensemble Thunderbolt () |
Thread Tools | Search this Thread |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Paid my update fee for support plan - now no support | sleepingtiger | Pro Tools 12 | 2 | 04-26-2017 11:22 AM |
S6 support plan not showing in account | Postman | Licensing & Accounts | 1 | 05-11-2016 12:25 PM |
Pro Tools HD Plan license not updated after renewing Upgrade & Support Plan | FritsFlits | Licensing & Accounts | 1 | 02-25-2016 03:55 PM |
Invalid Account Error When renewing Upgrades and Support plan | arneyz | Pro Tools 12 | 0 | 01-26-2016 03:58 PM |