Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #11  
Old 12-06-2023, 02:24 PM
Happydrummer Happydrummer is offline
Member
 
Join Date: Dec 2023
Location: New Zealand
Posts: 4
Default Re: Issue with Upgrade from PT11 to PT Studio (perpetual)

Hi Charles,

Thank you for all your help! I have Pro Tools installed and running!
Reply With Quote
  #12  
Old 12-06-2023, 04:14 PM
marianna's Avatar
marianna marianna is offline
Avid
 
Join Date: Mar 2009
Location: Apollo Beach Florida
Posts: 632
Default Re: Issue with Upgrade from PT11 to PT Studio (perpetual)

Quote:
Originally Posted by Happydrummer View Post
Hi Charles,

Thank you for all your help! I have Pro Tools installed and running!
Thanks for letting me know Happydrummer .....

Awesome effort Charles and thanks for helping out.

Marianna
__________________
Marianna Montague
Sr. Dir. CX and Community | Customer Advocate

[email protected]
cell +1 (813) 493-6800
AOL IM avidmarianna
Twitter Avidmarianna


We're Avid. Learn more at www.avid.com
Reply With Quote
  #13  
Old 12-07-2023, 05:15 AM
cvicente22's Avatar
cvicente22 cvicente22 is offline
Avid
 
Join Date: Jan 2018
Location: Philippines
Posts: 456
Default Re: Issue with Upgrade from PT11 to PT Studio (perpetual)

Quote:
Originally Posted by Happydrummer View Post
Hi Charles,

Thank you for all your help! I have Pro Tools installed and running!
Hi Happydrummer,

You're very much welcome!

We're always happy to help.
__________________
Regards,
Charles
________________
To create an Avid Support Case, you may go to https://avidtech.my.site.com/avidsup...t-support-page
Reply With Quote
  #14  
Old 12-12-2023, 03:48 PM
Reseda Reseda is offline
Member
 
Join Date: Dec 2023
Location: France
Posts: 1
Default Re: Issue with Upgrade from PT11 to PT Studio (perpetual)

I'm at exactly the same point as MrDragland
and Happydrummer. Same configuration; I own a protools license 11.3.1.
I’ve just purchased an Avid Pro Tools Studio Perpetual UPG code from Thomann (official reseller) and I can’t figure out how to manage this issue.
I have notified thomann customer service but I don't know if they will be able to do anything.
I also created a support case (04725961). but I don't know what the waiting time is for me to find a solution to my problem or even if it will be taken into consideration
I am in a very problematic or even very urgent situation, I have to submit very important work and I am losing precious days of work. If anyone can hear me here, please help!
Thanks in advance!

Last edited by Reseda; 12-13-2023 at 04:08 AM.
Reply With Quote
  #15  
Old 12-13-2023, 05:23 AM
marianna's Avatar
marianna marianna is offline
Avid
 
Join Date: Mar 2009
Location: Apollo Beach Florida
Posts: 632
Default Re: Issue with Upgrade from PT11 to PT Studio (perpetual)

Quote:
Originally Posted by Reseda View Post
I'm at exactly the same point as MrDragland
and Happydrummer. Same configuration; I own a protools license 11.3.1.
I’ve just purchased an Avid Pro Tools Studio Perpetual UPG code from Thomann (official reseller) and I can’t figure out how to manage this issue.
I have notified thomann customer service but I don't know if they will be able to do anything.
I also created a support case (04725961). but I don't know what the waiting time is for me to find a solution to my problem or even if it will be taken into consideration
I am in a very problematic or even very urgent situation, I have to submit very important work and I am losing precious days of work. If anyone can hear me here, please help!
Thanks in advance!
HI there Reseda....

Thanks for posting your case # 04725961 as I will ask the team to jump on this straight away and help you.

Marianna
__________________
Marianna Montague
Sr. Dir. CX and Community | Customer Advocate

[email protected]
cell +1 (813) 493-6800
AOL IM avidmarianna
Twitter Avidmarianna


We're Avid. Learn more at www.avid.com
Reply With Quote
  #16  
Old 12-13-2023, 05:58 AM
cvicente22's Avatar
cvicente22 cvicente22 is offline
Avid
 
Join Date: Jan 2018
Location: Philippines
Posts: 456
Default Re: Issue with Upgrade from PT11 to PT Studio (perpetual)

Hi Reseda,

I got your case 04725961 and responded to it. Feel free to reach out if you need further assistance.

Again we apologize for any inconvenience caused. We are always here to help.
__________________
Regards,
Charles
________________
To create an Avid Support Case, you may go to https://avidtech.my.site.com/avidsup...t-support-page
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Upgrade from Studio perpetual to Ultimate perpetual theom Licensing & Accounts 1 10-31-2023 07:23 AM
Pro Tools Studio Perpetual EDU License Reinstatement Issue RadRiver Licensing & Accounts 1 09-07-2022 05:59 PM
Pro Tools Studio Annual Perpetual Upgrade & Support Plan lepetitrouge Licensing & Accounts 3 07-25-2022 11:05 PM
Pro Tools Studio Annual Perpetual Upgrade & Support Plan CinéMatica Licensing & Accounts 3 06-08-2022 01:30 PM


All times are GMT -7. The time now is 11:31 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com