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Old 04-17-2021, 12:29 PM
mcvance mcvance is offline
Join Date: Apr 2021
Location: Jacksonville, FL
Posts: 2
Default 2020 update Pro Tools First/display issue

Professional musician/Pro Tools First noob post.

I downloaded the 2020 update, which was stupid because my current version was working just fine. After installing the update, the display is completely screwed up. Time counters overlap the top control panel and I cannot see the beginning of any of the tracks I have already recorded. I have no idea how to resolve this issue and Google searches have turned up nothing. Any advice is appreciated…
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Old 04-17-2021, 12:32 PM
mcvance mcvance is offline
Join Date: Apr 2021
Location: Jacksonville, FL
Posts: 2
Default Re: 2020 update Pro Tools First/display issue

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Old 04-18-2021, 08:10 AM
albee1952 albee1952 is offline
Join Date: May 2004
Location: Norwich, CT
Posts: 36,849
Default Re: 2020 update Pro Tools First/display issue

2 possible fixes come to mind:
1-Update graphics driver(it looks like a graphics issue)
2-uninstall and re-install the previous version that worked

General advice, with ANY update or new software, always(as in ALWAYS) have a backup plan. Drive imaging is the very least you should do. Macrium Reflect is a free option(Backupper Pro and Acronis True Image are not free, but somewhat better). My method is using multiple system drives(1, 2 &3). 1 is in my computer and when I want to install an update or some new software, I clone to drive 2>install the clone and update that(leaving the first drive untouched). If things go sour, I swap drive 1 back in and get back to making music. If things go well, the next time I want to try new software, I clone from drive 2 to 1 and repeat the process. Drive 3 is usually 6-12 moths old with everything working well, just in case.... Pick up a big(4-10TB) USB external drive and use it for saving drive images, put a folder on it for backups of all your sessions and another folder for saving every installer you download. Keep that drive OFF except for when you need to use it
Gigabyte X79/intel i7 3930K, 32GB RAM, Presonus Studio 1810C

I started in this business with nothing..........and I have most of it left

BTW, my name is Dave, but most people call me.........................Dave
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