Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Licensing & Accounts

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 07-10-2021, 01:45 PM
GimmeAMic GimmeAMic is offline
Member
 
Join Date: Jul 2021
Location: Palm Springs, CA
Posts: 1
Default Subscription not updating

I'm locked out of ProTools because my subscription doesn't seem to be updating on my iLok. I was last charged 6/30. Tried refreshing the product on iLok but it isn't working. Filed out a case report #04203816. Missing out on work because of this.
Reply With Quote
  #2  
Old 07-12-2021, 01:08 PM
jeffro's Avatar
jeffro jeffro is offline
Member
 
Join Date: Jun 1999
Location: PNW
Posts: 10,212
Default Re: Subscription not updating

Quote:
Originally Posted by GimmeAMic View Post
I'm locked out of ProTools because my subscription doesn't seem to be updating on my iLok. I was last charged 6/30. Tried refreshing the product on iLok but it isn't working. Filed out a case report #04203816. Missing out on work because of this.
Welcome to the community. I escalated your support case, so please watch for a case update.
__________________
system detailsxinstagramlinkedin
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PT Subscription to PT Ultimate Subscription Crossgrade? mverta Pro Tools 2020 5 11-15-2021 10:15 PM
subscription is on hold after updating my billing info qtwdabooty Licensing & Accounts 2 09-13-2018 08:09 PM
Updating Plan - Updating Billing address conundrum Cate_C Licensing & Accounts 0 03-26-2016 04:55 AM
Updating PACE drivers... before updating to 9.0.5 lanstrad Pro Tools 9 0 08-28-2011 07:37 PM


All times are GMT -7. The time now is 11:24 PM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com