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Avid Pro Audio CommunityHow to Join & Post Community Terms of Use Help Us Help YouKnowledge Base Search Community Search Learn & Support |
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#1
01-10-2020, 09:55 AM
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Case on ASC has never been opened and still in queue
I opened it on the 31st of december, I even provided my system ID. They said it would only take 5 days and have more priority with my system ID, no one at Avid have even bothered to look at it. Are they this slow? This is incredibly annoying.
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#2
01-10-2020, 09:58 AM
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Re: Case on ASC has never been opened and still in queue
Hey
Yeah thats not quite right! Can you post your support code nr here and I can help speed that up asap.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME
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#3
01-10-2020, 10:01 AM
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Re: Case on ASC has never been opened and still in queue
Sure thing!
03854630
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#4
01-10-2020, 10:08 AM
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Re: Case on ASC has never been opened and still in queue
Escalating this now! Look for an EMail or a PM pretty quick.
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME
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#5
01-10-2020, 10:10 AM
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Re: Case on ASC has never been opened and still in queue
Thank you Southsidemusic!!!!
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#6
01-10-2020, 10:11 AM
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Re: Case on ASC has never been opened and still in queue
Quote:
 Sent to Avid Tech a few minutes ago so hang tight and it wont take another week for sure 
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME
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#7
01-10-2020, 11:33 AM
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Re: Case on ASC has never been opened and still in queue
Quote:
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#8
01-10-2020, 11:50 AM
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Re: Case on ASC has never been opened and still in queue
Thanks for letting us know and hollaback if you need anything.
Have a nice weekend
__________________
Best Regards Christopher #thestruggleisreal South Side Music Group WEBHOME
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