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  #1  
Old 10-26-2012, 03:18 AM
peterle peterle is offline
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Default Why is it impossible to find downloads???

It is still an endless nightmare to find the downloads i need

1. Why is in my Avid Account no simple Link to a Download section?

I am Happy when i find in the technical alerts a dowload link for
the version i look for (in this case PT HD 10.3.2 Win) but it is
impossible to find an tech note with a link for the Avid Instrument installer!!!

It is impossible , or at least extremly good hidden, to find theese downloads within my avid account and the avid auto update function is simply not working.

Maybe a helpfull fellow may post here a link , but why is the
internet presentation from avid still so confusing and misleading?

PLEASE PLEASE PLEASE
A Simple DOWNLOADS SECTION - LINK in my AVID account is that what i am missing and a simple list of available downloads.
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  #2  
Old 10-26-2012, 03:45 AM
Dism Dism is offline
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Default Re: Why is it impossible to find downloads???

Took me 3 clicks from the top of this very page:

http://secure.digidesign.com/service...rticleId=43672

There hasn't been a new instrument installer for Windows since 10.0.0.
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a n t h e I n c r e d i b l e S o u n d M a n

"Svetlana" v1 - 4.2GHz i7, 16GB RAM, OSX 10.7.4
Liquid Saffire 56 - PT10.2 - BFD2, VCC, Duende Native, Play 3.0

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  #3  
Old 10-26-2012, 03:57 AM
peterle peterle is offline
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Default Re: Why is it impossible to find downloads???

simple example:
go to avid.com
click support+services (where else?)
(its neither in products)
click support resources
chose type of support > updates,downloads etc. - click on it
chose Audio downloads in submenue - click on it
then pops up "Support,Prf.Serv.+Training" (why the hell this ?????)
and "search the Knowledge Base"
( I was looking for the downloads not the Knowledge base!!)
ok ok , i type in :"Avid Virtual Instruments installer"

what then pops up is a simple google search result with
hundreds of Articles but still no Download link....

typed in "downloads"... etc. endless story...

Dear Avid as much i like your software + hardware
as much is your website simply ********.

regards

btw still searching "Avid Virtual Instruments installer" (PT10HD,Windows)
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  #4  
Old 10-26-2012, 04:02 AM
peterle peterle is offline
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Default Re: Why is it impossible to find downloads???

"Took me 3 clicks from the top of this very page:"

Which clicks from which page ?????
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  #5  
Old 10-26-2012, 04:15 AM
Dism Dism is offline
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Default Re: Why is it impossible to find downloads???

Quote:
Originally Posted by peterle View Post
"Took me 3 clicks from the top of this very page:"

Which clicks from which page ?????
This page, or any other page of the DUC for that matter.

Right at the top, there are a bunch of links. "Pro Tools Updates" is the one I clicked. Then I clicked "Pro Tools 10 Systems" then "10.3."
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  #6  
Old 10-26-2012, 04:51 AM
musicman691 musicman691 is offline
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Default Re: Why is it impossible to find downloads???

Quote:
Originally Posted by Dism View Post
This page, or any other page of the DUC for that matter.

Right at the top, there are a bunch of links. "Pro Tools Updates" is the one I clicked. Then I clicked "Pro Tools 10 Systems" then "10.3."
Sadly a lot of people don't look at the top of forum pages so that's why the OP had problems. Then again I see the point he makes obliquely about the search function here - it's not the easiest thing to find some stuff on the various Avid sites.
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  #7  
Old 10-26-2012, 04:53 AM
Dism Dism is offline
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Default Re: Why is it impossible to find downloads???

Quote:
Originally Posted by musicman691 View Post
Sadly a lot of people don't look at the top of forum pages so that's why the OP had problems. Then again I see the point he makes obliquely about the search function here - it's not the easiest thing to find some stuff on the various Avid sites.
I know... I just find it slightly ironic when people come here to complain about links they can't find when they are at the very top of the page.

Really, though... the top of the Avid home page should be the same. It's why I never go there. All the the links and DLs you could need are all right here.
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a n t h e I n c r e d i b l e S o u n d M a n

"Svetlana" v1 - 4.2GHz i7, 16GB RAM, OSX 10.7.4
Liquid Saffire 56 - PT10.2 - BFD2, VCC, Duende Native, Play 3.0

_C U R R E N T-D V E R B-S C O R E:515
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  #8  
Old 10-29-2012, 12:50 AM
lyddesigner lyddesigner is offline
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Default Re: Why is it impossible to find downloads???

There is no excuse for leaving all troubleshooting to the users of your product, and then go silent.
The Avid website is horrible, and it always leads back to the knowledgebase (which is full of nothingness).

Hopefully the "survey" Avid has going on their website, will improve it. But a simple "dowload" link with all versions (at least from v 7 and up) along with documents should be an easy task for a company that writes complex software like Pro-tools.
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  #9  
Old 10-29-2012, 02:26 AM
Jakay Jakay is offline
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Default Re: Why is it impossible to find downloads???

I found the downloads easily enough, but I definitely agree I shouldn't have had to go looking as far as I did.

The best way to get there is "Your Account" from this whole PT "Marketplace" menu Avid demands we all swallow. Logging in from Avid.com is a total runaround.

Vivid imagery I know.
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  #10  
Old 10-29-2012, 04:44 AM
bacchus40 bacchus40 is offline
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Default Re: Why is it impossible to find downloads???

gotta agree here... sure we hard core users can find all we need on the forum for the most part..

why is it so damn tough to write a web page that actually makes sense!???

i' can never find anything on avid's website, seems to always be a complete waste of time whenever i browse for info on there...
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