Opening projects on a new computer?

[GunniValgeirs]

Hi people, long time member, first posting.
I just bought a new computer, PC, after my old one couldn't handle the size of my sessions. I thought I could just install and download everything and open my projects from the cloud easypeasy but nothing shows up in my dashboard. I moved the whole project cache folder over to the new computer to the appropriate spot and changed the setting in the "operations" tab but nothing. I see them all in Avid Link but I just can't open anything. When I try to import from the cache folder via "import session data" it just said something about it being the wrong version. Please help! I have a gig after a week

[sw rec]

Zero system info = zero help. “New computer” means nothing if it isn’t qualified.
https://duc.avid.com/showthread.php?t=300050

[GunniValgeirs]

Sorry,
Processor AMD Ryzen 9 5900HX with Radeon Graphics 3.30 GHz
Installed RAM 32.0 GB (31.4 GB usable)
Device ID D3031B17-762F-4209-A901-D5AC4BAD5737
Product ID 00342-20816-70880-AAOEM
System type 64-bit operating system, x64-based processor
Edition Windows 11 Home
Version 21H2
Installed on ‎20/‎08/‎2022
OS build 22000.856

Better?

[sw rec]

Pro Tools to the best of my knowledge has never been “qualified” with AMD processors. That doesn’t mean it won’t work, but you won’t get much support.
I’ll post this link again, because we still don’t know about your specific Pro Tools version, hard drive configuration, interface……see “Sandra Report” in this link.
https://duc.avid.com/showthread.php?t=300050

[GunniValgeirs]

Description Disk drive
Manufacturer (Standard disk drives)
Model WDC PC SN530 SDBPNPZ-1T00-1114
Bytes/Sector 512
Media Loaded Yes
Media Type Fixed hard disk
Partitions 3
SCSI Bus 0
SCSI Logical Unit 0
SCSI Port 2
SCSI Target ID 0
Sectors/Track 63
Size 953.86 GB (1,024,203,640,320 bytes)
Total Cylinders 124,519
Total Sectors 2,000,397,735
Total Tracks 31,752,345
Tracks/Cylinder 255
Partition Disk #0, Partition #0
Partition Size 260.00 MB (272,629,760 bytes)
Partition Starting Offset 1,048,576 bytes
Partition Disk #0, Partition #1
Partition Size 952.60 GB (1,022,844,993,536 bytes)
Partition Starting Offset 290,455,552 bytes
Partition Disk #0, Partition #2
Partition Size 1.00 GB (1,073,741,824 bytes)
Partition Starting Offset 1,023,135,449,088 bytes

SiSoftware Sandra

ID
Host Name : MajorPink
Workgroup : WORKGROUP

Computer
Model : Acer Nitro AN515-45 Nitro 5
Serial Number : NHQBSEL0072***********
Chassis : Acer Notebook
Mainboard : CZ Scala_CAS
Serial Number : NBQBS110032***********
BIOS : Insyde V1.08 07/21/2021
TPM - Trusted Platform Module : AMD 2.0 2018 (24PCR 64Ses 2Obj)

System Memory
Total Memory : 31.5GB DDR4

Processors
Processor : AMD Ryzen 9 5900HX with Radeon Graphics (8C 16T 4.47GHz, 1.6GHz IMC, 8x 512kB L2, 16MB L3)
Socket/Slot : FP4 (µBGA)

Chipset
Memory Controller : AMD F19v5M (Ryzen-M VanGogh) Root Complex 16x 100MHz (1.6GHz), 2x 16GB DDR4 3.2GHz 128-bit

Memory Module(s)
Memory Module : Hynix M471A2K43EB1-CWE 16GB DDR4 PC4-25600U DDR4-3200
Memory Module : Hynix M471A2K43EB1-CWE 16GB DDR4 PC4-25600U DDR4-3200

Video System
Monitor/Panel : BOE Generic PnP Monitor (1920x1080, NV156FHM-N4K
, 15.5")
Video Adapter : AMD Radeon(TM) Graphics (512S 8C SM6.6 2.1GHz, 7.9GB DDR4 128-bit, Integrated Graphics)

Graphics Processor
CUDA : NVIDIA GeForce RTX 3080 Laptop GPU (6144S 48C SM8.6 1.25GHz, 4MB L2, 8GB 12GHz/12GHz 256-bit)
OpenCL : NVIDIA GeForce RTX 3080 Laptop GPU (6144S 48C SM3.0 1.25GHz, 4MB L2, 8GB 12GHz/12GHz 256-bit)
OpenCL : AMD Radeon(TM) Graphics (512S 8C SM2.0 2.1GHz, 12.1GB DDR4 128-bit, Integrated Graphics)
D3D 11 : NVIDIA GeForce RTX 3080 Laptop GPU (6144S 24C SM12.1 1.25GHz, 4MB L2, 7.9GB 12GHz/12GHz 256-bit)
OpenGL : NVIDIA GeForce RTX 3080 Laptop GPU/PCIe/SSE2 (6144S 24C SM4.60 1.25GHz, 4MB L2, 8GB 12GHz/12GHz 256-bit)

Storage Devices
Disk : WDC PC SN530 SDBPNPZ-1T00-1114 (1TB, PCIe3x4/NVMe)

Logical Storage Devices
Acer (C:) : 953GB (NTFS, 4kB) @ WDC PC SN530 SDBPNPZ-1T00-1114 (1TB, PCIe3x4/NVMe)
Recovery : 1024MB (NTFS, 4kB) @ WDC PC SN530 SDBPNPZ-1T00-1114 (1TB, PCIe3x4/NVMe)
ESP : 256MB (FAT32, 4kB) @ WDC PC SN530 SDBPNPZ-1T00-1114 (1TB, PCIe3x4/NVMe)

Storage System
Storage Pool : Primordial (953.87GB)

Peripherals
LPC Hub Controller : Acer FCH LPC Bridge
Audio Device : Acer GA104 High Definition Audio Controller
Audio Device : Acer F17v1 (Ryzen-M) DRAM Controller
Disk Controller : Sandisk WD Blue SN550 NVMe SSD
Disk Controller : Acer FCH SATA Controller [AHCI mode]
Disk Controller : Acer FCH SATA Controller [AHCI mode]
USB Controller : Acer Ryzen F17v4M (Renoir) USB 3.1
USB Controller : Acer Ryzen F17v4M (Renoir) USB 3.1
SMBus/i2c Controller : AMD SB900 SMBus

Printers and Faxes
Printer : Send to Microsoft OneNote 16 Driver (1200x1200, Colour)
Printer : Microsoft XPS Document Writer v4 (600x600, Colour)
Printer : Microsoft Print To PDF (600x600, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Biometrics
Voice : Analog NUI Voice Virtual Sensor (Voice)

Network Services
Network Adapter : Killer E2600 Gigabit Ethernet Controller (Ethernet)
Network Adapter : Bluetooth Device (Personal Area Network) (Ethernet)
Wireless Adapter : MediaTek Wi-Fi 6 MT7921 Wireless LAN Card (Wifi4 (802.11n/HT), AES-CCMP, 144.4Mbps)

Power Management
Battery : SMP AP18E7M 59.23Wh/3.41Ah

Operating System
Windows System : Microsoft Windows 11 Personal 10.0.22000
Platform Compliance : x64

Pro Tools 2022.7
System ID: 51131385

Presonus AudioBox USB96

sorry about that, is this enough?

[Darryl Ramm]

Originally Posted by GunniValgeirs

Hi people, long time member, first posting.
I just bought a new computer, PC, after my old one couldn't handle the size of my sessions. I thought I could just install and download everything and open my projects from the cloud easypeasy but nothing shows up in my dashboard. I moved the whole project cache folder over to the new computer to the appropriate spot and changed the setting in the "operations" tab but nothing. I see them all in Avid Link but I just can't open anything. When I try to import from the cache folder via "import session data" it just said something about it being the wrong version. Please help! I have a gig after a week

You got an error something something about the wrong version something? How about what exactly the message said? Write it down or capture a screenshot, it's not exactly rocket science. And exactly what version of Pro Tools you have been running before and are running now? You think that might be relevant if the error message is about version issues?

But at the simplest level your problem is caused by you deciding to use buggy unreliable crappy Cloud projects instead of reliable local sessions. DUC is full of posts about problems with cloud projects. But not being able to open a Cloud project is unlikely to have much to do with the type of computer/specs you have. So this has been a waste of time so far.

DUC is full or people mostly newbie users having all sorts of problems with Cloud Collaboration, including I expect many users losing their work. And many hundreds of posts were deleted when Avid deleted the Pro Tools First forums. You should be using sessions, you should always have been using sessions, not cloud projects. If you've been a long term reader of DUC you should have seen many of those posts. You have any of the previous work backed up? Like to a session? Then copy that session over and get going.

Why would you manually move cache folders vs. just reload the session via the cloud? This stuff is fragile as crap already. Are you running Pro Tools First? If so get off that dead killed off for a reason buggy crap.

You need to contact Avid support they may be able to help you out recovering your cloud projects. Purchase an ASC if you don't have a current subscription/update program. https://www.avid.com/learn-and-suppo...-music-support. Avid support is also paid to put up with folks who can't bother noting error messages etc. And if there is not much content there then be willing to toss it away and start over using Pro Tools (standard) or Pro Tools Artist or Pro Tools Studio with local session files.

And if that sounds harsh, I am trying to get you from stopping self harm. Stop using cloud crap and get onto sessions like everybody else uses.