Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Tools Software > Windows

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-28-2022, 12:22 PM
guitrman guitrman is offline
Member
 
Join Date: Oct 2009
Location: The Dark Side of The Moon
Posts: 10
Default Playback stopped working correctly after windows update

I am a new member of the community so please be gentle. I've had this system up and running for 2 years without any issues. I'm pretty sure a windows update is causing the issue. When I hit the spacebar to start playback it stutters, and eventually plays correctly. I rolled back the update but am still having the same issue. I tried re-installing PT but that didnt help. At a total loss at this point, any help would be greatly appreciated.

I'm running PT 10.3.4 on a windows 10 pro system, with an Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz, 32 GB Ram. My interface is the Scarlett 2i2, Not sure what other info is needed to help figure this out.
Reply With Quote
  #2  
Old 02-28-2022, 02:02 PM
EGS's Avatar
EGS EGS is offline
Member
 
Join Date: Nov 2004
Location: Chicago
Posts: 3,427
Default Re: Playback stopped working correctly after windows update

PT10 works on Win7, not Win10. Pro-Tools was not tested/supported on Win10 until Pro Tools version 12.5. If you've been running 10 on 10, then you've been lucky until now. Get 12.5 or newer. Also, do ALL steps of the Optimizations and ALL steps of Troubleshooting here (don't skip a single one): https://avid.secure.force.com/pkb/ar...ndows-10-Guide
__________________
Desktop: PT 2020.5 / Win11 / Intel 11th Gen i9 5.1GHz / 64Gb DDR4-3600 / Gigabyte Z590 Vision D / Focusrite LS56
Laptop: PT 2020.5 / Win10 / older HP ProBook with i7 quad / U-PHORIA UMC1820
Legacy (works!): PT 5 & 6 / OS9 & OSX / Mac G4 / DIGI001
Click for audio/video demo
Reply With Quote
  #3  
Old 02-28-2022, 02:52 PM
junkgear's Avatar
junkgear junkgear is offline
Moderator
 
Join Date: Jan 2012
Location: USA
Posts: 1,665
Default Re: Playback stopped working correctly after windows update

Also make sure you have the latest Focusrite drivers for your interface installed. Then like EGS said, go through all of the steps in the Help Us Help You thread.
__________________
Will

System Details
Reply With Quote
  #4  
Old 02-28-2022, 04:04 PM
guitrman guitrman is offline
Member
 
Join Date: Oct 2009
Location: The Dark Side of The Moon
Posts: 10
Default Re: Playback stopped working correctly after windows update

Thank you so much for the fast reply! So strange that it would work for all this time without a glitch. I’m going to try all the things that you guys recommended I’ll let you know what happens, thank you very much again for your help
Reply With Quote
  #5  
Old 02-28-2022, 04:11 PM
sw rec sw rec is offline
Member
 
Join Date: Oct 2005
Location: Colo Spgs Colo
Posts: 5,947
Default Re: Playback stopped working correctly after windows update

One thing those Windoze updates tends to do is reset your power preferences. Try going into device manager, and disabling power management on ALL of your usb ports.
Reply With Quote
  #6  
Old 03-01-2022, 08:19 AM
albee1952's Avatar
albee1952 albee1952 is offline
Member
 
Join Date: May 2004
Location: Norwich, CT
Posts: 38,164
Default Re: Playback stopped working correctly after windows update

Quote:
Originally Posted by sw rec View Post
One thing those Windoze updates tends to do is reset your power preferences. Try going into device manager, and disabling power management on ALL of your usb ports.
That^^^ and double-check that Windows is NOT using the interface as its default playback device
__________________
Gigabyte X79/intel i7 3930K, 32GB RAM, HD/Native, 192 IO
https://www.facebook.com/search/top/...0sound%20works


The better I drink, the more I mix

BTW, my name is Dave, but most people call me.........................Dave
Reply With Quote
  #7  
Old 03-02-2022, 10:33 AM
guitrman guitrman is offline
Member
 
Join Date: Oct 2009
Location: The Dark Side of The Moon
Posts: 10
Default Re: Playback stopped working correctly after windows update

Tried it all, nothing worked. Thinking about restore computer from factory settings and then reinstalling everything. Your thoughts? Anything else you can suggest before I start over?? Thank you.
Reply With Quote
  #8  
Old 03-02-2022, 12:15 PM
junkgear's Avatar
junkgear junkgear is offline
Moderator
 
Join Date: Jan 2012
Location: USA
Posts: 1,665
Default Re: Playback stopped working correctly after windows update

Quote:
Originally Posted by guitrman View Post
Tried it all, nothing worked. Thinking about restore computer from factory settings and then reinstalling everything. Your thoughts? Anything else you can suggest before I start over?? Thank you.
Have you taken a look at your CPU usage when you start playing audio and the playback struggles? I would first look at system usage in PT, but I would also open the Windows Task Manager and monitor the CPU to see if there are any spikes when you hit play. If there are, then you need to narrow it down to what is causing these spikes.

There are tools like Windows Performance Recorder/Analyzer, which can give you a better snapshot of system health when the glitching is occurring, but it's easy to decipher all the data they spit out.
__________________
Will

System Details
Reply With Quote
  #9  
Old 03-04-2022, 09:17 AM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
Moderator
 
Join Date: Apr 2006
Location: Los Angeles
Posts: 17,476
Default Re: Playback stopped working correctly after windows update

Does this happen on a project created from scratch on the current system?
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2022 HDX
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
Reply With Quote
  #10  
Old 03-04-2022, 12:46 PM
guitrman guitrman is offline
Member
 
Join Date: Oct 2009
Location: The Dark Side of The Moon
Posts: 10
Default Re: Playback stopped working correctly after windows update

Yes it happens with any sessions, new or old.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Fader on S1 stopped working after update Rammelt Avid S1, S3, Dock and Control App 2 11-07-2021 09:20 PM
PRO TOOLS 8LE was working on windows 8, stopped working after 8.1 update... Jon Vandenbor 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 01-01-2015 02:10 PM
Playback function not working correctly essdog7 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 09-17-2004 01:15 PM
Playback of selection not working correctly vocomotion Pro Tools TDM Systems (Mac) 3 02-16-2004 07:53 AM


All times are GMT -7. The time now is 04:54 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com