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  #1  
Old 03-23-2021, 02:43 PM
blackmacdaddy blackmacdaddy is offline
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Location: NW Ohio
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Default Pro Tools Ultimate Perpetual has disappeared from iLok!!!

Hi all,

I have had my Pro Tools Ultimate Perpetual License, which is set to expire on March 27th, 2021, disappear from my iLok - POOF - gone???

My Avid Falcon and Complete Pro Tools Plug-in bundle (received at the same time and that are also set to expire on 3/27/2021) are still there???


I have over 1000 iLok assets and am a veteran PT user.


I have a session in 4 hours and I'm uncertain how to Proceed?


I am currently unable to Launch Pro Tools HD or use my 192 interface.


Have been a user since the 1990s on Sound Tools.


Perpetual Product


ExpertPlus Support
System ID: 50******
iLok ID: blackmacdaddy
User Notes:

4 Day(s) Left

Your Software Updates + Support Plan expires on Mar 27, 2021
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  #2  
Old 03-23-2021, 02:45 PM
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Default Re: Pro Tools Ultimate Perpetual has disappeared from iLok!!!

Set up a trial license while Avid sorts it out
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  #3  
Old 03-23-2021, 02:58 PM
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jeffro jeffro is offline
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Default Re: Pro Tools Ultimate Perpetual has disappeared from iLok!!!

I see it on your iLok (serial # ends with A). Will follow up via support case.
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Old 03-23-2021, 03:29 PM
blackmacdaddy blackmacdaddy is offline
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Default Re: Pro Tools Ultimate Perpetual has disappeared from iLok!!!

Thank you Janne and Jeffro!

I apologize for not doing more troubleshooting before posting here. As my session start was approaching I was unsure what to do and I did panic.



After updating to iLok 5.3.2 and restarting my Mac Pro (5,1 10.13.6) my iLok asset is again being seen and is still on my iLok and Pro Tools has launched successfully.



There is still a 30-day grace period to renew my perpetual license, correct? I am also aware that it does not change my original renewal date.


Thank you again for the advice and help!


PS, OT: What is up with the LINE BREAKS on the DUC lately? I cannot have a simple double-space for clarity. It turns into a triple or quadruple line break?
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Last edited by blackmacdaddy; 03-24-2021 at 04:24 PM.
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Old 03-23-2021, 03:31 PM
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Default Re: Pro Tools Ultimate Perpetual has disappeared from iLok!!!

Yes there is grace period for renewal and also yes the new renewal date is calculated from the date your previous plan ended and not the date within grace period when you actually activated the renewal.
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  #6  
Old 03-24-2021, 04:15 AM
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Ben Jenssen Ben Jenssen is online now
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Default Re: Pro Tools Ultimate Perpetual has disappeared from iLok!!!

And yes, this forum is old and unpredictable now. Lots of reports of small and bigger errors. It seems it's not being upheld or serviced.
I got used to clicking "Preview post" and delete the extra line breaks before I post, long ago.
I've heard "don't use Firefox" as a solution. I haven't tried it, I like Firefox.
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