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  #1  
Old 04-12-2021, 11:25 AM
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brianjanthony brianjanthony is offline
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Location: PA USA
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Default Plugins disappeared after renewing

So I recently renewed my Ultimate perpetual for the year and a license for regular Pro tools for my house machine. End of March.

Yesterday, Had a guy travel 1000 miles to finish a mix in person. Something we've been working on daily for almost a year with no issues. I'd been working on it daily in April.

We load sessions up. Pro Limiter, Reel Tape delay, and a few others have no activations found. After much hemming and hawing, I had to download demos just so we could review the tunes. Do I have to buy these extra now? Or did I do something wrong when I re-upped.

So damn frustrating. NOTHING changed and it all worked fine day before yesterday.

2019.6 on HDX and Cheesegrater.
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Brian
www.brianjanthony.com
MacPro 6 core 3.46 Cheese Grater
HDX and HD NATIVE
48 gig Ram
PT 2018.3.
Sierra
192 IO and 96 IO

TDM user way back. PT user since 98.
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  #2  
Old 04-12-2021, 01:17 PM
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Top Jimmy Top Jimmy is offline
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Default Re: Plugins disappeared after renewing

It sounds like the complete plugin bundle license needs to be refreshed. You can do this in the iLok license manager. The plugin bundle is a subscription license that needs to ne refreshed every time you renew.
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Hackintosh - Gigabyte Z77X-UP5TH, Intel Core i7-3770K, 32GB 1600Mhz DDR3, 2x SATA 6Gb/s 240GB SSD, 3x SATA 6Gb/s 1TB HDD, 1x Glyph 2TB USB3 HDD, Mojave 10.14.6.

Pro Tools Ultimate 2021.3, HD Native, Focusrite Red 8Pre (Mac)
Pro Tools 2020.12, Mbox3 (Win)

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  #3  
Old 04-12-2021, 01:33 PM
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brianjanthony brianjanthony is offline
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Default Re: Plugins disappeared after renewing

thanks!

I did find It on ilok LKicense manager. It says "currently valid thru 03/31/21"

Considering I have 2 licenses for It, and both were reupped on 3/31/21 and it reflects that in my avid account, I don't know why this is happening. it worked as of April 1-10
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Brian
www.brianjanthony.com
MacPro 6 core 3.46 Cheese Grater
HDX and HD NATIVE
48 gig Ram
PT 2018.3.
Sierra
192 IO and 96 IO

TDM user way back. PT user since 98.
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  #4  
Old 04-13-2021, 05:19 AM
FunkzzaJ FunkzzaJ is offline
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Join Date: Nov 2018
Location: Sweden
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Default Re: Plugins disappeared after renewing

Happened to me. Plug bundle expired. Avid shouted out and gave me a grace period. Approx two weeks.

Perhaps that's why it worked for you early April

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  #5  
Old 04-13-2021, 12:50 PM
Mookuk Mookuk is offline
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Default Re: Plugins disappeared after renewing

Had the same problem with Falcon. iLok shows expiry date as 31/03/2021 and a refresh date as 29/03/2021 with subscription as 1 year. So it looks like I could use it for only 3!!days. Really?

Using Pro Tools 2021.3.1
UVI FaconAvid 2.14

Both downloaded from my Avid account
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