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Old 10-10-2001, 10:31 PM
redarrow32 redarrow32 is offline
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Join Date: Sep 2001
Location: Glen Carbon, IL
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Default unable to open after 5.1.1 update

Someone please help!!! I just downloaded the 5.1.1 update and installed it. When I boot up pro tools it asks for the serial number and I put in the one that came with the system(inside cover of getting started manual). It say that it is an invalid serial number. I have made shure that I put it in exactly as it is typed, ie caps sensitive. Fortuanatly for me I am at work while tech support is available. Can anyone help? Is there an email address for tech support that works? After spending a lot of money on the digi 001 it is very frustrating to have it unavailable!!!! Thanks
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Old 10-10-2001, 10:51 PM
stevalex stevalex is offline
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Default Re: unable to open after 5.1.1 update

Try to put the spaces where indicated as well look for the 0 or O (ceros) or the letter O,, on my serial number there is just ceros,

try it

good luck
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Old 10-11-2001, 06:50 AM
redarrow32 redarrow32 is offline
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Default Re: unable to open after 5.1.1 update

Thanks, I tried again, but still no luck. All of the spaces are correct and I tried different combos of Os and zeros.
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Old 10-11-2001, 08:27 AM
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Avid Avid is offline
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Default Re: unable to open after 5.1.1 update

Make sure that the serial number is from the inside front cover of your Getting Started with Digi 001 or ToolBox XP booklet. The version of Pro Tools LE on the title page of the booklet must say 5.1, not 5.0.1.

If you purchased an upgrade to Pro Tools LE 5.1 online, then your 5.1 serial number is included in your confirmation/receipt.

When entering your serial number, all letters are case sensitive, and all "0" characters are zeros.

You can call or email tech support or customer service using the information on the contact page: http://www.digidesign.com/aboutus/contact

If you email, include your serial number so that we can check it for accuracy with your registration. It isn't likely, but it is possible that there is a misprint on your manual. I've seen that happen a couple of times.

A phone call would be the quickest way to resolve the problem, but you can also email. There may have been some glitches with the Technical Support Request form over the weekend while we moved many of our servers from our previous headquarters to our new location, but everything should be working now.

Bruce
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