PT not launching

[Canary Paul]

Hi,
I have a perpetual license pro tools which I purchased in May 2020. Now PT won't launch on the Mac, it bounces once. I have tried everything.

I did get an email a month ago saying 'Your Pro Tools update and support plan has expired'. It expired June 1st. I logged in to Avid, it seemed to suggest that the plan was 29.99 as it said annually after it so I ordered thinking it might be the solution. Then after the transaction I noticed it was 29.99 a month, WTF!

I don't get it, what is a perpetual license if it isn't perpetual? I have not used it as I want a refund.

The thing is, I don't get why PT is not starting. Nothing has changed with my Mac. I don't need updates, I'm happy with PT as it is. I only put the info about the update plan just in case this is the problem.

Any help would be gratefully appreciated.

Regards