Protools 7.4 And the HP 8710w. PLeassssse make it work lol

[gregers123]

Hey Guys,

I bought myself a brand spaken new HP Compaq Mobile Workstation 8710w and am struggling to get Protools going. I have a 003 Factory and Pro tools 7.4.

The problem i keep getting is when its loading up, it stops at Loading DAE objects and throws the "DAE 1115 error was encountered". I simple have a cable (6 to 4 pin firewire) go from the laptop to the Mbox 003. Can anyone give me some advice. I've read in the forums that a few people have it going on that laptop model so hopefully someone here can solve the problem. Would be very much appreciated!!

Also, just before it loads the DAE objects, it says "loading video hardware" then video hardware failed to initialize. Is that whats causing the problem? Or do i get that failed to initialize cause I dont have a Mobo connected to it.

Ive also read the basic trouble shooting for winXP and still cant get it to work.

Heres a report of my computer also just incase you need it:


Computer:

__________________________________________________ ______

Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PC630795592146 (Rhys Laptop)
User Name Rhys

Motherboard:
CPU Type Intel Pentium III Xeon, 2600 MHz (7.5 x 347)
Motherboard Name Hewlett-Packard HP Compaq 8710w
Motherboard Chipset Unknown
System Memory 2032 MB
BIOS Type Unknown (04/14/08)
Communication Port Intel(R) Active Management Technology - SOL (COM5)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter NVIDIA Quadro FX 1600M (512 MB)
Video Adapter NVIDIA Quadro FX 1600M (512 MB)
Monitor Plug and Play Monitor [NoDB]

Multimedia:
Audio Adapter SoundMAX HD Audio

Storage:
IDE Controller Intel(R) 82801HEM/HBM SATA AHCI Controller
IDE Controller Intel(R) ICH8M Ultra ATA Storage Controllers - 2850
IDE Controller Ricoh Memory Stick Controller
IDE Controller Ricoh SD/MMC Host Controller
IDE Controller Ricoh xD-Picture Card Controller
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller AFYWK7KO IDE Controller
Disk Drive ST9160823AS (149 GB, IDE)
Disk Drive Imation Nano USB Device (1961 MB, USB)
Optical Drive Optiarc DVD RW AD-7561A
Optical Drive QQ1284X MSX713N SCSI CdRom Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 143988 MB (115685 MB free)
E: (NTFS) 8636 MB (449 MB free)
Total Size 149.0 GB (113.4 GB free)

Input:
Keyboard HID Keyboard Device
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB
Mouse Synaptics PS/2 Port TouchPad

Network:
Network Adapter Intel(R) Wireless WiFi Link 4965AGN
Modem Soft Data Fax Modem with SmartCP

Peripherals:
Printer Adobe PDF
Printer HP Universal Printing PS
Printer PDF Complete
Printer Send To OneNote 2007
USB1 Controller Intel(R) ICH8 Family USB Universal Host Controller - 2830 [NoDB]
USB1 Controller Intel(R) ICH8 Family USB Universal Host Controller - 2831 [NoDB]
USB1 Controller Intel(R) ICH8 Family USB Universal Host Controller - 2832 [NoDB]
USB1 Controller Intel(R) ICH8 Family USB Universal Host Controller - 2834 [NoDB]
USB1 Controller Intel(R) ICH8 Family USB Universal Host Controller - 2835 [NoDB]
USB2 Controller Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836 [NoDB]
USB2 Controller Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A [NoDB]
USB Device AuthenTec Inc. AES2501A
USB Device USB Mass Storage Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
Battery Microsoft ACPI-Compliant Control Method Battery

Problems & Suggestions:
Problem Disk free space is only 5% on drive E:.


--------[ DMI ]---------------------------------------------------------------------------------------------------------

[ BIOS ]

BIOS Properties:
Vendor Hewlett-Packard
Version 68MAD Ver. F.0C
Release Date 04/14/2008
Size 1024 KB
Boot Devices Floppy Disk, Hard Disk, CD-ROM, LS-120
Capabilities Flash BIOS, Shadow BIOS, Selectable Boot, EDD, BBS, Smart Battery
Supported Standards DMI, ACPI, PnP
Expansion Capabilities PCI, PCMCIA, USB

[ System ]

System Properties:
Manufacturer Hewlett-Packard
Product HP Compaq 8710w
Version F.0C
Serial Number CND821LYJV
Universal Unique ID 7160C3E0-9127DD11-9E866699-10296D29
Wake-Up Type Power Switch

[ Motherboard ]

Motherboard Properties:
Manufacturer Hewlett-Packard
Product 30C3
Version KBC Version 73.31

[ Chassis ]

Chassis Properties:
Manufacturer Hewlett-Packard
Serial Number CND821LYJV
Chassis Type Notebook

[ Processors / Intel(R) Core(TM)2 Duo CPU T9500 @ 2.60GHz ]

Processor Properties:
Manufacturer Intel(R)
Version Intel(R) Core(TM)2 Duo CPU T9500 @ 2.60GHz
External Clock 200 MHz
Maximum Clock 2600 MHz
Current Clock 2600 MHz
Type Central Processor
Voltage 1.1 V
Status Enabled
Upgrade None
Socket Designation U10

[ Caches / Internal L1 Cache ]

Cache Properties:
Type Internal
Status Enabled
Operational Mode Write-Back
Associativity 4-way Set-Associative
Maximum Size 64 KB
Installed Size 64 KB
Supported SRAM Type Burst
Current SRAM Type Burst
Socket Designation Internal L1 Cache

[ Caches / Internal L2 Cache ]

Cache Properties:
Type External
Status Enabled
Operational Mode Write-Back
Associativity 4-way Set-Associative
Maximum Size 6144 KB
Installed Size 6144 KB
Supported SRAM Type Burst
Current SRAM Type Burst
Error Correction None
Socket Designation Internal L2 Cache

[ Memory Devices / DIMM #1 ]

Memory Device Properties:
Form Factor SODIMM
Type Detail Synchronous
Size 2048 MB
Speed 667 MHz
Total Width 64-bit
Data Width 64-bit
Device Locator DIMM #1
Manufacturer Samsung
Serial Number 473E4513
Part Number M4 70T5663CZ3-CE6

[ Memory Devices / DIMM #2 ]

Memory Device Properties:
Form Factor SODIMM
Type Detail Synchronous
Device Locator DIMM #2

[ System Slots / PC CARD-Slot 0 ]

System Slot Properties:
Slot Designation PC CARD-Slot 0
Type PC Card (PCMCIA)
Usage Empty
Data Bus Width 32-bit
Length Short

[ On-Board Devices / 0 ]

On-Board Device Properties:
Description 0

__________________________________________________ ______

Thanks again!!!

- rhys.

[albee1952]

I am no genius but here are a few things come to mind. You have some terminology confused. The 003 is not an Mbox 003. and ......"I dont have a Mobo connected to it." makes no sense so I don't know what you mean. First off, update Windows XP to SP3(my 7.4 install required it). Turn off wifi and exit any anti-virus programs while installing or running protools. I would also check to see that you have the latest video driver for your laptop. It is really important to follow the install instructions in the Getting Started Guide so maybe read thru it one more time(if you treat it like every other install, it may not work). This comment, "...it says "loading video hardware" then.... " makes me wonder if you checked off some otions(when you installed) that you maybe should not have. At this point, I would maybe go to Start>Control Panel>Add/Remove software, and uninstall protools and try a fresh start. Ultimately, once you get protools running, you will want to add an external firewire drive for sessions. Get one with the approved Oxford chipset and 2 firewire 400 ports so you can chain(from the laptop 4 pin, to the drive 6 pin, then daisychain to the 003). The internal drive may work okay for small sessions but a separate audio drive is required for anything serious. Some safe choices are: OWC, Glyph and LaCie D2 drives.

[The Weed]

IIRC -1115 errors are firewire related. The firewire card in the laptop may not have a supported chipset. albee's advice about disabling AV, network and WiFi is also correct.

Cheers,

[gregers123]

Hey guys,

Thanks for replying!
But still no dice!

Yeah i see i got the terms wrong a bit. I have a 003 rack not an mbox (my bad lol) and i thought mobo was some sort of video thing you attach to the rack, but then i found out its short for motherboard! so n/m that part in my problem.

I installed SP3 but still get that exact same error! (1115 when loading DAE objects)

Has anyone else got this laptop so atleast I know it has a possibility of working!

thanks again!

-rhys

[DigiTechSupt]

Have you tried all the steps in the General Troubleshooting thread?

If not - that's where I'd recommend you start. You might want to jump right to posting a Sandra report, so that we can see what we're working with. Most likely you have a system with an unsupported FW chipset - you may have some options there, but it would depend on the compatibility of the rest of the system.

[gregers123]

Hey mate,

Yeah Ive tried all the troubleshooting, but still cant get the thinggoing.

I've posted a report at the top in my first post (i couldnt get sandra going for some reason but i just used everest) Is there any more info you need?

And what are some of the possible FW work arounds?

thanks!

[gregers123]

anyone for ideas?

[DigiTechSupt]

The Everest report isn't telling me enough - can you try Sandra again? Or, if not Sandra, then PC Wizard (www.cpuid.com)?

[gregers123]

test

[gregers123]

Alrighty, got the PC Wizard report, its HUGE!

And thanks for checking it out! please let us know if there are any work arounds with the DAE error 1115 (creating DAE objects) I keep getting on PTLE load up.

Thanks.

PC Wizard 2008 Version 1.86
------------------------------------------------------------------------------------------

Owner: Rhys Gregpry
User: Music!
Operating System: Microsoft Windows XP Professional 5.01.2600 Service Pack 3
Report Date: Sunday 14 September 2008 at 12:39

------------------------------------------------------------------------------------------


<<< System Summary >>>

> Manufacturer : HP

> Mainboard : HP 30C3

> Chipset : Intel GM965

> Processor : Intel Mobile Core 2 Duo T9500 @ 2600 MHz

> Physical Memory : 2048 MB (1 x 2048 DDR2-SDRAM )

> Video Card : NVIDIA Quadro FX 1600M

> Hard Disk : ST9160823AS (160 GB)

> DVD-Rom Drive : Optiarc DVD RW AD-7561A

> DVD-Rom Drive : QQ1284X MSX713N SCSI CdRom Device

> Monitor Type : SAMSUNG - 17 inches

> Network Card : Intel Corporation 82566MM Gigabit Network Connection

> Network Card : Intel Corporation Wireless WiFi Link 4965AGN

> Network Card : Intel Corporation 82566MM Gigabit Network Connection

> Operating System : Microsoft Windows XP Professional 5.01.2600 Service Pack 3

> DirectX : Version 9.0c

<<< Mainboard >>>

> Manufacturer : Hewlett-Packard

>> General Information
Product : HP Compaq 8710w
Version : F.0C
SKU : KA451UA#ABA
Family : 103C_5336AN
Start mode : Power Switch

>> OEM Information
Manufacturer : HP
OEM #1 : www.hp.com
OEM #2 : ABS 70/71 79 7A 7B 7C

> Mainboard : HP 30C3

>> General Information
Manufacturer : Hewlett-Packard (HP)
Product : 30C3
Version : KBC Version 73.31
Support MP : No

>> Chassis Information
Manufacturer : Hewlett-Packard
Type : Notebook
Version : Unspecified
Asset : Unspecified

>> On-Board Device Information
Device : 0 (Video)
Embedded Controller : Yes

>> Slots Information
Slot PC Card (PCMCIA) : Available (32-bit) 5.0v, 3.3v, PC Card-16, Cardbus

>> External Connectors

> Bios : Hewlett-Packard

>> General Information
Manufacturer : Hewlett-Packard (COMPAQ)
Version : 68MAD Ver. F.0C
Date : 04/14/2008 (mm/dd/yyyy)
Address : 0x0 on 1024 KB
Copyright : (C)Copyright Compaq Computer Corporation 1982-2000-All rights reserved
DMI Version : 2.4

>> Characteristics
Flashable : Yes
Socketed : No

>> Functionality
APM : No
ACPI : Yes
ESCD : No
PnP : Yes
PCI : Yes
ISA : No
AGP : No
USB : Yes
PCMCIA : Yes
Smart Battery : Yes

>> Boot Information
Selectable Boot : Yes
CD-ROM Boot : Yes
PC Card (PCMCIA) Boot : No
I20 Boot : No
LS-120 Boot : Yes
1394 Boot : No
ATAPI ZIP Boot : No
Network Boot : Yes

> Chipset : Intel GM965

>> General Information
NorthBridge : Intel GM965
SouthBridge : 82801HBM (ICH8M) LPC Interface Controller

>> NorthBridge Information
Architecture : Direct Media Interface (DMI)
Manufacturer : Intel (Hewlett-Packard Company)
Codename : Crestline
Revision : C0
Bus Speed : 199.5 MHz
FSB Frequency : 798.1 MHz (QDR)

>> Memory Information
Type : DDR2-SDRAM PC2-5300
Frequency : 332.5 MHz
DRAM/FSB Ratio : 5/3
Supported Channels : Dual (128-bit)
Activated Channels : Single
ECC Diagnostic : No
CAS Latency (tCL) : 5 clocks
RAS to CAS (tRCD) : 5 clocks
RAS Precharge (tRP) : 5 clocks
Cycle Time (tRAS) : 15 clocks
Shared Memory (video) : Yes

>> PCI-Express Information
Number of ports : 4 - (x16, x1, x1, x1)

>> Video Information
Integrated Controller : No
Enabled : No

>> Functionality
SATA AHCI Enabled : Yes
RAID 0/1/10 Enabled : Yes
RAID 5 Enabled : No
PCI Express x1 Enabled : Yes
Intel AMT : Yes
Intel QST : Yes
SPI Interface : Yes

>> Device Capabilities (PCI)
I/O Access : No
Memory Access : Yes
Bus Master Capable : Yes
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : No
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : No
New Capability List : Yes
PCI Support : Vendor-Dependant

> Physical Memory : 2048 MB DDR2-SDRAM

>> General Information
DIMM #1 ( ) : 2048 MB - SODIMM

>> Information SPD EEPROM (DIMM #1)
Manufacturer : Samsung
Type : DDR2-SDRAM PC2-5300 (333 MHz) - [DDR2-666]
Format : SO-DIMM (67.6 x 3)
Size : 2048 MB (2 ranks, 8 banks)
Module Buffered : No
Module Registered : No
Module SLi Ready (EPP) : No
Width : 64-bit
Error Correction Capability : No
Max. Burst Length : 8
Refresh : Reduced (.5x)7.8 µs, Self Refresh
Voltage : SSTL 1.8v
Manufacture : Week 17 of 2008
Supported Frequencies : 200 MHz, 266 MHz, 333 MHz
CAS Latency (tCL) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
RAS to CAS (tRCD) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
RAS Precharge (tRP) : 3 clocks @200 MHz, 4 clocks @266 MHz, 5 clocks @333 MHz
Cycle Time (tRAS) : 9 clocks @200 MHz, 12 clocks @266 MHz, 15 clocks @333 MHz
Min TRC : 12 clocks @200 MHz, 16 clocks @266 MHz, 20 clocks @333 MHz

>> Memory Controller Information
Memory Controller : System Memory
Location : Mainboard
Error Correction Capability : No
Number of connectors : 2
Max. Module Size : 4096 KB

> LPC bus : Yes

>> Bus Information
Type : ISA - LPC
Device : 82801HBM (ICH8M) LPC Interface Controller
Revision : 03
Number of ISA Connectors : 0
Frequency : 8 MHz
Multiplier : 1/4x
DMA Speed : 4 MHz
Multiplier : 1/2x

>> Device Capabilities (PCI)
I/O Access : Yes
Memory Access : Yes
Bus Master Capable : Yes
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : No
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : No
New Capability List : Yes
PCI Support : Vendor-Dependant

> PCI Bus : No

> Bus PCI-Express : Yes

>> PCI-Express Information
Number of connectors : 1

>> Bus PCI-Express
Device : Mobile PM965/GM965/GL960 Express PCIe Root Port
Version : 1.0
Port : 2
Physical Slot : Integrated
Link Width : x16 (max. x16)
Link Speed : 2.5 GB/s

>> Bus PCI-Express
Device : 82801H (ICH8 Family) PCIe Port 1
Version : 1.0
Port : 1
Physical Slot : Integrated
Link Width : max. x1
Link Speed : 2.5 GB/s

>> Bus PCI-Express
Device : 82801H (ICH8 Family) PCIe Port 2
Version : 1.0
Port : 2
Physical Slot : Integrated
Link Width : x1 (max. x1)
Link Speed : 2.5 GB/s

>> Bus PCI-Express
Device : 82801H (ICH8 Family) PCIe Port 5
Version : 1.0
Port : 5
Physical Slot : #0
Slot Populated : No
Link Width : max. x1
Link Speed : 2.5 GB/s

>> Bus PCI-Express
Device : Quadro FX 1600M
Version : 1.0
Port : 0
Link Width : x16 (max. x16)
Link Speed : 2.5 GB/s

> USB Bus : Yes

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #4
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #5
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB2 EHCI #2
Version : 2.0
Interface : EHCI

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #1
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #2
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB UHCI #3
Version : 1.0
Interface : UHCI
Frequency : 48 MHz

>> Device Information
Device : 82801H (ICH8 Family) USB2 EHCI #1
Version : 2.0
Interface : EHCI

> SMBus/i2c Bus : Yes

>> General Information
Device : 82801H (ICH8 Family) SMBus Controller
Revision : 3
Frequency : 16 KHz
Address : 0x1200

>> Device Capabilities (PCI)
I/O Access : Yes
Memory Access : No
Bus Master Capable : No
Special Cycle Recognition : No
Memory Write & Invalidate : No
VGA Palette Snoop : No
Parity Error Response : No
Cycle Wait : No
System Error Line : No
Fast Back-to-Back : No
Detects Parity Errors : No
User Defined Format : No
PCI 66Mhz Bus Support : No
New Capability List : No
PCI Support : Slot

> Bus HyperTransport : No

> Bus CardBus : Yes

>> Bus Information
Device : RL5c476 CardBus Controller
Speed : 33 MHz

> Bus FireWire : Yes

>> Bus Information
Device : R5C832 IEEE-1394 Controller