Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Pro Mixing > Avid S1, S3, Dock and Control App

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-05-2021, 03:09 AM
Rammelt Rammelt is offline
Member
 
Join Date: Dec 2000
Location: Stockholm, Sweden
Posts: 341
Default Fader on S1 stopped working after update

Hi guys,
I hadn't turned off automatic updates on my iPad, so I had to run the EUcon update and it prompted me to run the S1 Firmware update.
After the FW update, fader 7 does not move. It sends data but the motor seems dead; whether I move the software fader on my iPad or in PT it doesn't move.

Has anyone else experienced this?

I'm on PT Ultimate 2021.10, OS 11.6.1.

BR,
John
__________________
******************
John Rammelt
Producer / Composer / Post
Hajp AB

old site:
Soundfactory JPR
Reply With Quote
  #2  
Old 11-07-2021, 10:55 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: Fader on S1 stopped working after update

I think it might just be a coincidence but this is a sign of dirt in the fader. Try moving back and forth fast a lot, try blowing some compressed air into the slot.
Reply With Quote
  #3  
Old 11-07-2021, 09:20 PM
Rammelt Rammelt is offline
Member
 
Join Date: Dec 2000
Location: Stockholm, Sweden
Posts: 341
Default Re: Fader on S1 stopped working after update

Hi,
thanks for your reply. I tried this already but it didn't change anything.
When the S1 is powered up, there is a slight resistance in the faders when nudging them, except the fader 7, which just glides frictionless.

BR,
John
__________________
******************
John Rammelt
Producer / Composer / Post
Hajp AB

old site:
Soundfactory JPR
Reply With Quote
  #4  
Old 11-09-2022, 07:29 AM
Mattiasnyc Mattiasnyc is offline
Member
 
Join Date: Oct 2011
Location: Nyc
Posts: 167
Default Re: Fader on S1 stopped working after update

Quote:
Originally Posted by Rammelt View Post
Hi,
thanks for your reply. I tried this already but it didn't change anything.
When the S1 is powered up, there is a slight resistance in the faders when nudging them, except the fader 7, which just glides frictionless.

BR,
John
Did you find a solution to this? Just happened to me on a brand new unit.
Reply With Quote
  #5  
Old 11-09-2022, 08:15 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: Fader on S1 stopped working after update

Quote:
Originally Posted by Mattiasnyc View Post
Did you find a solution to this? Just happened to me on a brand new unit.
Fader 7? If this is a brand new unit you can get it swapped out.
Reply With Quote
  #6  
Old 11-09-2022, 10:29 AM
Mattiasnyc Mattiasnyc is offline
Member
 
Join Date: Oct 2011
Location: Nyc
Posts: 167
Default Re: Fader on S1 stopped working after update

Quote:
Originally Posted by EddieJones View Post
Fader 7? If this is a brand new unit you can get it swapped out.
Fader 5 in my case, but it now seems to be intermittent.

Just seeing if there was a possible driver or firmware issue or something else that may have been a problem (that I'm now running into).

And 'yes', surely I'll reach out and get it swapped if it reoccurs. It first happened today so I'll see if it persists tomorrow/Friday.

Thanks
Reply With Quote
  #7  
Old 11-09-2022, 11:13 AM
EddieJones's Avatar
EddieJones EddieJones is offline
Avid
 
Join Date: Dec 2014
Location: Santa Cruz
Posts: 4,572
Default Re: Fader on S1 stopped working after update

The only issue we know of is a rare case where the firmware locks it out and the S1 needs a full power cycle to fix.
Reply With Quote
  #8  
Old 11-09-2022, 11:37 AM
Mattiasnyc Mattiasnyc is offline
Member
 
Join Date: Oct 2011
Location: Nyc
Posts: 167
Default Re: Fader on S1 stopped working after update

Thanks Eddie.
Reply With Quote
  #9  
Old 12-30-2022, 12:15 PM
RayTurner RayTurner is offline
Member
 
Join Date: Oct 2020
Location: Pasadena
Posts: 2
Default Re: Fader on S1 stopped working after update

Hey guys,

Brand new unit out of the box as well, installed the firmware update, now fader 1 will not register moves in pro tools, but if I use the mouse in pro tools to adjust my fader I get perfect response. Anybody had any luck with this issue?

Thanks, hope all is well

Ray
Reply With Quote
  #10  
Old 12-30-2022, 12:24 PM
RayTurner RayTurner is offline
Member
 
Join Date: Oct 2020
Location: Pasadena
Posts: 2
Default Re: Fader on S1 stopped working after update

Quote:
Originally Posted by EddieJones View Post
The only issue we know of is a rare case where the firmware locks it out and the S1 needs a full power cycle to fix.
Hi Eddie,

Has anyone found a fix for this? Just got my new unit today and havent even had it out of the box for an hour and having trouble.

Thanks for all your help,

Ray
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
PRO TOOLS 8LE was working on windows 8, stopped working after 8.1 update... Jon Vandenbor 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 1 01-01-2015 02:10 PM
C24 fader question. They stopped working albee1952 ICON & C|24 22 12-01-2014 08:13 PM
Midi stopped working after Osx 10.8.3 update Fiachra macOS 4 03-26-2013 05:42 AM
PT LE 8.01 stopped working after MacOS 10..8 update on 09/02/2010 ericmedley 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Mac) 4 09-07-2010 12:32 PM


All times are GMT -7. The time now is 01:43 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com