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Avid Pro Audio CommunityHow to Join & Post • Community Terms of Use • Help Us Help YouKnowledge Base Search • Community Search • Learn & Support |
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#1
05-04-2022, 09:38 AM
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Avid response time for Support Plan cases
(Not really a macOS question, but I don’t know where else to post.)
What are your experience when it comes to response to cases from the Support Center (Portal)? Do you get a confirmation email after filling in the extensive form when creating a new case? I haven’t got a notification after 48 hours, so maybe my issue’s not even registered.
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PT Ultimate 2022.10.0 | HD OMNI | S3 | PT Dock | EuControl 2022.4.0.78 | PT Control 2022.4.0.60 macOS Big Sur 11.6.5 | Mac Pro (2019), 3,2 GHz 16-Core Intel Xeon W, 384 GB 2933 MHz DDR4 Last edited by stargazer; 05-04-2022 at 10:27 AM. 
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