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Old 05-04-2022, 10:38 AM
stargazer stargazer is offline
Join Date: Sep 2002
Location: Gothenburg, Sweden
Posts: 479
Default Avid response time for Support Plan cases

(Not really a macOS question, but I don’t know where else to post.)
What are your experience when it comes to response to cases from the Support Center (Portal)?
Do you get a confirmation email after filling in the extensive form when creating a new case?
I haven’t got a notification after 48 hours, so maybe my issue’s not even registered.

PT Ultimate 2022.4.0 | HD OMNI | S3 | PT Dock | EuControl 2022.4.0.78 | PT Control 2022.4.0.60
macOS Big Sur 11.6.5 | Mac Pro (2019), 3,2 GHz 16-Core Intel Xeon W, 384 GB 2933 MHz DDR4

Last edited by stargazer; 05-04-2022 at 11:27 AM.
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