Hardware Buffer Size errors (9092, 9094, 9129)

[NS3474]

I have recently upgraded to a new computer, but had this same problem with the older computer as well. When playing back a session on PTLE 8.0.1cs2 (with original Mbox), playback will stop and I will get an error message telling me to increase the H/W buffer size. I will bump it up from, say, 512 to 1024, and almost immediately I will get an error message saying to DECREASE the H/W buffer size. Damned if I do and damned if I don't.

I did a search of the forum, and found a few similar problems, but none that I felt were close enough to make me feel comfortable following the recommended steps.

Can anyone help me out? I'm only using about 40% of my CPU and 20% of my RAM, but my sessions are still breaking down.

By the way, I have programs/plugins on the C drive and am writing/reading audio from the E drive.

Here's a Sandra reading:


SiSoftware Sandra

Computer
Model : MSI MS-7678
Workgroup : WORKGROUP
Host Name : nate-pc
User : Nate

Processor
Model : Intel(R) Core(TM) i3-2100 CPU @ 3.10GHz
Speed : 3GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 2 Unit(s)
Type : Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size, 2 threads sharing
L2 On-board Cache : 2x 256kB, ECC, Synchronous, ATC, 8-way, 64 byte line size, 2 threads sharing
L3 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, Exclusive, 64 byte line size, 16 threads sharing

Computer
Mainboard : MSI H67MS-E43 (MS-7678)
BIOS : AMI V1.7 03/07/2011
Bus(es) : X-Bus PCI PCIe IMB USB i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2GB DIMM DDR3

Chipset
Model : Intel Core (Sandy Bridge) DRAM Controller
Front Side Bus Speed : 100MHz
Total Memory : 4GB DIMM DDR3
Channels : 2
Memory Bus Speed : 2x 667MHz (1.33GHz)

Memory Module(s)
Memory Module : Corsair CMX4GX3M2A1333C8 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)
Memory Module : Corsair CMX4GX3M2A1333C8 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-24 5-34-10-5)

Video System
Video Adapter : NVIDIA GeForce 8400GS (16 SP 1.24GHz, 512MB DDR3 128-bit, PCIe 2.00 x16)

Graphics Processor
OpenCL Processor : NVIDIA GeForce 8400GS (8SP 1C 1.24GHz, 512MB DDR3 128-bit)
CUDA Processor : NVIDIA GeForce 8400GS (8SP 1C 1.24GHz, 512MB DDR3 128-bit)

Storage Devices
Seagate ST3120811AS (120GB, SATA150, 3.5", 8MB Cache) : 112GB (C:)
WDC WD800AAJS-60PSA0 (80GB, SATA300, 3.5", 7200rpm, 8MB Cache) : 75GB (D:)
WDC WD5000AAKX-001CA0 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache) : 466GB (E:)
WD 2500BB External 250GB (USB) : 233GB (F:)

Logical Storage Devices
Hard Disk (C:) : 112GB (NTFS) @ Seagate ST3120811AS (120GB, SATA150, 3.5", 8MB Cache)
Data Drive (E:) : 466GB (NTFS) @ WDC WD5000AAKX-001CA0 (500.1GB, SATA600, 3.5", 7200rpm, 16MB Cache)
Hard Disk (D:) : 75GB (NTFS) @ WDC WD800AAJS-60PSA0 (80GB, SATA300, 3.5", 7200rpm, 8MB Cache)
My Book (F:) : 233GB (FAT32) @ WD 2500BB External 250GB (USB)

Peripherals
LPC Hub Controller 1 : MSI Cougar Point LPC Controller
LPC Legacy Controller 1 : T0 10-05
Audio Device : MSI Cougar Point High Definition Audio Controller
Audio Device : EVGA High Definition Audio Controller
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Audio Codec : nVidia 000Bh
Serial Port(s) : 1
Disk Controller : MSI Cougar Point 4 port SATA IDE Controller
Disk Controller : MSI Cougar Point 2 port SATA IDE Controller
USB Controller 1 : MSI Cougar Point USB Enhanced Host Controller #2
USB Controller 2 : MSI Cougar Point USB Enhanced Host Controller #1
SMBus/i2c Controller 1 : Intel ICH SMBus

Network Services
Network Adapter : Realtek PCIe GBE Family Controller - Packet Scheduler Miniport (Ethernet, 100Mbps)

Power Management
Mains (AC) Line Status : On-Line

Operating System
Windows System : Microsoft Windows XP Professional 5.01.2600 (Service Pack 3)
Platform Compliance : x86

[NS3474]

Just a quick update:

This 'crashing' seems especially likely when I click on the horizontal scroll bar (to sweep across tracks in mix view or time in edit view). If I Shift+scroll with the mouse, I'm usually okay, but clicking on the bar and dragging it is almost guaranteed to crash.

Hope that helps!

[shea]

Originally Posted by NS3474

Just a quick update:

This 'crashing' seems especially likely when I click on the horizontal scroll bar (to sweep across tracks in mix view or time in edit view). If I Shift+scroll with the mouse, I'm usually okay, but clicking on the bar and dragging it is almost guaranteed to crash.

Hope that helps!

I hate to be the bearer of bad news but the i3 is a low quality proccessor which is the same as the celeron and not supported

shea

[NS3474]

Okay, I THINK my problem is solved. I couldn't believe that "your processor isn't cool enough" was the be-all-and-end-all answer, so I did some more tinkering. I went into the BIOS and found that someone (read: me) had enabled the built-in graphics card to support a multi-monitor setup. This goof apparently activates the built-in graphics card (which is usually automatically deactivated if there is an outboard graphics card connected, or so I understand) and this seems to have been causing the hardware conflicts during the scrolling.

I disabled all the things relating to the built-in graphics card in BIOS, rebooted, and my computer has been running along quite well since then. Maybe this can help someone else?

[Vervus]

NS3474, can you tell me how to attempt this same fix? I purchased a support call from Avid, but after the level 1 tech could not resolve it, I have yet to receive senior tech call back after 3 weeks of waiting and repeated messages back to them. Frustrated.

I recently got a Dell Latitude ES6520. My previous Dell did not get this issue, but upon starting to use PT8 on this one, I have been getting the exact scenario you outlined. I am using a docking station with an external monitor, which makes me think you could be on to something and that I should try what you did. Please help if you can!

Thanks,
Mike

[YYR123]

Originally Posted by NS3474

I couldn't believe that "your processor isn't cool enough" was the be-all-and-end-all answer

Glad you got your problem fixed BUT........Shea is right also your main drive (C) has a 8MB cache.......that is problematic also......Kinda of a thruput issue.

If you could upgrade your processor that is good too...but if you don't have the cash all is well. Really just depends how heavy your session is.

I run PT8 on a work laptop with an i3 proc. and it doen't handle anywhere near the session power that my home recording desktop runs.....FYI