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Old 12-22-2020, 11:24 AM
Songster Songster is offline
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Default Post Computer crash Ilok license issue

About a month ago I had a computer issue / crash. It took me a while to get it back up and running, but I was able to do so and now have a new SSD drive that I was able to clone from the old one, so I lost nothing and all of my software is still there and working. Today when I tried to open PT, it said my subscription expired but it isn't. On my Avid account on the website, it says it is a 2 year Plan that expires 12/11/2021 , but on my Ilok account is says expires 12/11/2020.

I think I may have moved the license to the computer from the actual Ilok dongle a while ago, and the only thing I can think is that the authorization is somehow tied to the old SSD (perhaps by MAC Address)

I am using an HP Z420 with Windows 10. Please help. I can't open PT at all now and there is no one to contact at Avid.

Thanks
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Old 12-22-2020, 01:03 PM
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TVPostSound TVPostSound is offline
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Default Re: Post Computer crash Ilok license issue

Quote:
Originally Posted by Songster View Post

I think I may have moved the license to the computer from the actual Ilok dongle a while ago, and the only thing I can think is that the authorization is somehow tied to the old SSD (perhaps by MAC Address)



Thanks
Log into iLok manager, find the protools auth under ALL ACTIVATIONS, look to the left ACTIVATION LOCATION, it will tell you
where that auth sits.

ALso double click the PROTOOLS AUTH, AND SEE THE DATE ON RELEASE LIMIT,
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Old 12-23-2020, 02:42 AM
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unkJE unkJE is offline
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Default Re: Post Computer crash Ilok license issue

Few extras to add to the good advice above:

In Windows “Programs & Features”, check your version of
“PACE License Support Win64” – if it’s earlier than version 5.3.1.3324,
uninstall it

Then run the free CCleaner:
https://www.ccleaner.com/ccleaner/download
Then run the free CCleaner Registry – run 2 or 3 times, or until it finds no more to fix
Restart computer

Download & install the latest version of iLok License Manager (ILM) from:
https://www.ilok.com/#!license-manager
Restart computer

After locating your license in ILM, move it to your iLok, right-click on your
iLok in the LH column and select “Synchronize”
Restart computer
Launch Pro Tools

If your license can’t be found, download & install the free (30-days)
Pro Tools Ultimate Trial from:
https://my.avid.com/get/pro-tools-ultimate-trial
This will allow you to keep working until your issue is fixed
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