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Old 03-11-2018, 01:03 PM
ThirdWise ThirdWise is offline
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Join Date: Mar 2018
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Default ilok not showing license, Please Help!

A few days ago I spent $299 to reinstate my perpetual plan to get the updates. I installed the latest PT version and now it says my ilok has no license for it. When I open my ilok licenses in the manager it's all pretty confusing. I can't seem to find one with a deposit date corresponding to my recent purchase. Please help. Thanks for your time! #6579162
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Old 03-11-2018, 07:51 PM
Eric Seaberg's Avatar
Eric Seaberg Eric Seaberg is offline
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Default Re: ilok not showing license, Please Help!

You should've received an email from AVID with an authorization code that runs you through that process. If you haven't received it yet, I'd check with support. Since you just renewed, it shouldn't be a problem.

Rethinking my reply... in the iLok app, are you looking at AVAILABLE LICENSES to confirm the new one isn't there?
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Old 03-12-2018, 11:14 AM
ThirdWise ThirdWise is offline
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Default Re: ilok not showing license, Please Help!

Thanks for replying Eric. I did look in available licenses and it is not there. I'm waiting for support to get back to me. Thanks again for your time!
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