Avid Pro Audio Community

Avid Pro Audio Community

How to Join & Post  •  Community Terms of Use  •  Help Us Help You

Knowledge Base Search  •  Community Search  •  Learn & Support


Avid Home Page

Go Back   Avid Pro Audio Community > Legacy Products > Pro Tools 2019

 
 
Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
  #1  
Old 03-26-2020, 12:22 PM
rocketsurgery rocketsurgery is offline
Member
 
Join Date: Mar 2020
Location: los angeles, ca
Posts: 4
Default Error, missing PACE authorization for Pro Tools.

Hi everyone I've been beating my head against a wall for months with the "Error, missing PACE authorization for Pro Tools..." and been through the wringer. Hopefully this will save someone a massive headache.
I recently upgraded my trusty mobile rig to a "new" MPB & PT Ultimate. What a nightmare! Did the usual migration from my previous rig and kept getting the error message. Decided to do a complete reinstall to a reformatted drive, bought hundreds of dollars in adapters, both powered and unpowered. I've talked to every software support company involved and came up with nothing. Just dealt with constant crashes. FINALLY I got this back today from pace/iLok...

There is some software that has been known to interfere with USB recognition. Do you have any of the following applications installed:

~Duet or Duet Display
~USB Network Gate or any other software from Eltima
~Shadow PC

To be thorough, please send us your system information:

On an OS 10.4 or above Macintosh, the system information can be found here:
1) From your 'Hard Drive' go to the 'Applications/Utilities/' folder and run the "System Profiler" or "System Information".
2) From the "System Profiler/System Information" menu choose 'File' and then 'Save'
3) Make sure to archive (ZIP) the file from the system it was generated from before sending it to us.

Best regards,

PACE Anti-Piracy Technical Support

then...

Yes! I am sorry, we're only recently discovering the scope of the problem with Duet. If you contact Duet, I know they were able to help one of our users with a command line script that stopped it from interfering with USB recognition.

hopefully this helps someone!
Attached Images
File Type: jpg errormsg.jpg (38.8 KB, 0 views)
Reply With Quote
 

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Getting PACE/Authorization Error For No Discernible Reason txlonelystar Pro Tools 2019 14 03-26-2020 12:26 PM
"Missing PACE Authorization" error when I lose Wi-Fi connection hill1006 Pro Tools 2018 10 08-30-2018 09:51 AM
Missing PACE Authorization for Pro Tools CalebCuzner Pro Tools 2018 2 04-03-2018 06:17 AM
Error ilok authorization missing pro tools 10 thieums macOS 1 02-18-2013 01:00 PM
Error, missing ilok authorization for Pro Tools 9 Martin11 003, Mbox 2, Digi 002, original Mbox, Digi 001 (Win) 2 09-13-2011 10:44 AM


All times are GMT -7. The time now is 02:59 AM.


Powered by: vBulletin, Copyright ©2000 - 2008, Jelsoft Enterprises Limited. Forum Hosted By: URLJet.com