Pro Tools Won't Recognize My SIIG Firewire Express Card

[Guitar Guy]

I have this dual port SIIG Express Card...it was linking with Pro Tools just fine before I updated to 8.0.4. Now, the built-in (crappy) 4 pin firewire port will recognize my DIGI 003, but not the SIIG. What's up? The thing that really puzzles me, is that the SIIG card shows up perfect in device manager, and the 003 is showing as connected and properly working. Yet, when I attempt to open Pro Tools, it loads halfway and says "cannot find hardware." It's like there's some missing link that's not connecting them. I went to DigiRig and reinstalled the drivers again. No change. Is there some sort of setting in BIOS I need to mess with? Thanks for your help!

SiSoftware Sandra

Computer
Model : Lenovo 6459CTO
Workgroup : WORKGROUP
Host Name : MyMan
User : My Man

Processor
Model : Intel(R) Core(TM)2 Duo CPU T8300 @ 2.40GHz
Speed : 2.6GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Integrated Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 3MB, ECC, Synchronous, ATC, 12-way, 64 byte line size, 2 threads sharing

Computer
Mainboard : Lenovo 6459CTO
BIOS : Lenovo 7LETC7WW (2.27 ) 04/08/2010
Bus(es) : PCI PCIe IMB PCMCIA CardBus USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
Total Memory : 2GB DDR2 SO-DIMM

Chipset
Model : Lenovo ThinkPad T61
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 2GB DDR2 SO-DIMM
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module

Video System
Video Adapter : NVIDIA Quadro NVS 140M (16 SM4.0 1.1GHz, 128MB DDR3 2x600MHz, PCIe 1.00 x16)

Storage Devices
WDC WD3200BEKT-00A25T0 (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache) : 298GB (C:)
Generic Audio Product 1GB (USB) : 1009MB (E:)
WDC WD3200AAVS-00ZTB0 (320GB, FireWire/1394/SATA300, 3.5", 5400rpm, NCQ, 8MB Cache) : 298GB (F:)
HL-DT-STCD-RW/DVD DRIVE GCC-M10N (ATA33, DVD+-R, CD-RW, 2MB Cache) : N/A (D:)

Logical Storage Devices
Hard Disk (C:) : 298GB (NTFS) @ WDC WD3200BEKT-00A25T0 (320GB, SATA300, 2.5", 7200rpm, NCQ, 16MB Cache)
Optical Drive (D:) : N/A @ HL-DT-STCD-RW/DVD DRIVE GCC-M10N (ATA33, DVD+-R, CD-RW, 2MB Cache)
Removable Drive (E:) : 1008MB (FAT) @ Generic Audio Product 1GB (USB)
Hard Disk (F:) : 298GB (NTFS) @ WDC WD3200AAVS-00ZTB0 (320GB, FireWire/1394/SATA300, 3.5", 5400rpm, NCQ, 8MB Cache)

Peripherals
LPC Hub Controller 1 : Lenovo T61
Audio Device : Lenovo ThinkPad T61
Audio Codec : Analog Devices AD1984HD sound chip
Audio Codec : Conexant HDAudio Soft Data Fax Modem with SmartCP
Serial Port(s) : 1
Disk Controller : Lenovo ThinkPad T61
Disk Controller : Lenovo ThinkPad T61
USB Controller 1 : Lenovo ThinkPad T61
USB Controller 2 : Lenovo ThinkPad T60
USB Controller 3 : Lenovo ThinkPad T61
USB Controller 4 : Lenovo ThinkPad T61
USB Controller 5 : Lenovo ThinkPad T61
USB Controller 6 : Lenovo ThinkPad T61
USB Controller 7 : Lenovo ThinkPad T61
FireWire/1394 Controller 1 : Avlab Technology XIO2200(A) IEEE-1394a-2000 Controller (PHY/Link)
FireWire/1394 Controller 2 : Lenovo R5C832 IEEE-1394 Controller
CardBus/PCMCIA Controller 1 : 45052 RL5c476 CardBus Controller
SMBus/i2c Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : Microsoft Office Document Image Writer Driver (200x200)

Peripherals
Media Player : Generic Audio Product (1008.34MB)

Network Services

Power Management
Mains (AC) Line Status : Off-Line
Battery No 1 : 73%

Operating System
Windows System : Microsoft Windows Vista Home 6.00.6001 (Service Pack 1)
Platform Compliance : x86

Windows Experience Index
Current System : 1.0

[spkguitar]

Originally Posted by Guitar Guy

I went to DigiRig and reinstalled the drivers again.

You went where? This part is confusing me.

[Guitar Guy]

I might be calling it the wrong thing...I'm not at my audio computer right now, but the path is: My Computer>Program Files>Digidesign>Drivers>DigiRig?(or a name with "rig" in there somewhere>then I clicked the blue DIGI icon and reinstalled the drivers. I'm just not sure what I should do to get the Digi 003 and Pro Tools to talk to one another. The SIIG and Digi 003 show up as working perfectly in Device Manager. The Digi even shows up as visible in the "safely remove hardware" portion of the taskbar.

[Guitar Guy]

Any ideas on this at all guys?

[Shan]

Originally Posted by Guitar Guy

I have this dual port SIIG Express Card...it was linking with Pro Tools just fine before I updated to 8.0.4. Now, the built-in (crappy) 4 pin firewire port will recognize my DIGI 003, but not the SIIG.

This is a known issue that apparently Avid is aware of. I have the same problem with my SIIG card, among other users here. The solution for now is to use your built in Firewire on the MB. Hopefully a future cs update can sort this out.

Shane