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#1
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No Pro Tools Ultimate showing in my account
I purchased a PT Ultimate subscription 10 hours ago yet no activation is appearing in My Products or iLok. Money has left bank and transaction is there in order history in my Avid account.
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#3
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Re: No Pro Tools Ultimate showing in my account
Welcome to the community.
I escalated your case with Avid CS to get this sorted out.
__________________
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#4
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Re: No Pro Tools Ultimate showing in my account
Thanks. I’ve now finally received order confirmation email telling me it should be in my account but…it’s not in my account.
Quite amazing really that I’ve exhausted every other route of customer service (“Expertplus”?!?! Lolz) unsuccessfully and the forum is the only place I can get help. |
#5
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Re: No Pro Tools Ultimate showing in my account
24 hours later the subscription has finally appeared in my account. What a mess.
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