EXC_BAD_ACCESS (SIGBUS) Exception Codes: KERN_PR

[dorothy]

So have been having this random crashing with certain sessions since upgrading to 9.0.5. So today I booted off the clone I made when I still had 9.0.3 running, and the sessions that would crash within a minute or so of opening in 9.0.5, didn't do it and I could get what I needed done..

Any ideas on what is causing this..?

Doesn't happen with any other software.

Running Snow Leopard 10.6.8, 3.33GHZ 6-Core, 10GB RAM

[DigiTechSupt]

Have you tried trashing preferences yet? Are ALL installed plug-ins compatible? Have you tested from a different/new administrator account?

All of these suggestions for troubleshooting (and more) can be found in the General Troubleshooting thread. I would suggest you start there and report back with the results if you need further assistance.

[dorothy]

Thanks for the reply. Yes tried trashing prefs etc. Repaired Permissions...

Didn't install any new plugs or update since updating to 9.05. Do some plugs that worked with 9.04 not work with 9.05?

When I booted off the clone, I was logged in as the same user so would this matter?

Thanks in advance for your help.

[DigiTechSupt]

Did you read the info on plug-in compatibility in the General Troubleshooting thread?

You may have plug-ins installed that *worked* under 9.0.4 but not because they were actually compatible - that's the thing about incompatible plug-ins. Theymay work for awhile but at some point you will likely see problems. In this case it may be that you just didn't see the problems in 9.0.4.

Can you zip up your AvidLogFiles (from Users>your account>Library>Logs) and email them to me at: vi [at] digidesign [dot] com. Please include a link to this thread in the subject or body of the message.

[David Hughes]

I'm having a similar problem with Pro Tools HD10. I can open the software, but when I try to open the I/O window, the system crashes. I've tried uninstalling and re-installing the software clean. It works for about an hour then it will crash again. I went through all the plug-ins and checked them for compatibility. I even tried setting up a new user account and launching PT again. Same result.

I was using Pro Tools 10.3.6 when this started happening. I read on a few forums that I would need to upgrade to 10.3.7, but the same crash happens. I haven't upgraded or installed new software on this computer. It is strictly for audio production.

Running OSX 10.6.8
Pro Tools HD 10 v. 10.3.7

Any help on this would be greatly appreciated.

[Darryl Ramm]

Originally Posted by David Hughes

I'm having a similar problem with Pro Tools HD10. I can open the software, but when I try to open the I/O window, the system crashes. I've tried uninstalling and re-installing the software clean. It works for about an hour then it will crash again. I went through all the plug-ins and checked them for compatibility. I even tried setting up a new user account and launching PT again. Same result.

I was using Pro Tools 10.3.6 when this started happening. I read on a few forums that I would need to upgrade to 10.3.7, but the same crash happens. I haven't upgraded or installed new software on this computer. It is strictly for audio production.

Running OSX 10.6.8
Pro Tools HD 10 v. 10.3.7

Any help on this would be greatly appreciated.

Did you just look up vendors web sites and check plugin compatibility, or did you actually go and move plugins out of the plugin folder(s) and try to find what one might be causing this problem. You *have* to do the actual move test.

[David Hughes]

Originally Posted by Darryl Ramm

Did you just look up vendors web sites and check plugin compatibility, or did you actually go and move plugins out of the plugin folder(s) and try to find what one might be causing this problem. You *have* to do the actual move test.

I used the chart from AVID.com to check the compatibility of each plug-in. Any that didn't meet the requirements were moved to the UNUSED folder. They no longer show up during the start up window.

The software will open and I can do everything EXCEPT open the I/O window. When I click on I/O from the settings drop down menu, I get the MAC pinwheel and then the crash window.

I've run the Apple Hardware Test and did the through scan. System says all hardware is working properly.

I created a new user / administrator...still crashes.

[Darryl Ramm]

You are running HD native PCie Card with an Omni right? So you have just installed Pro Tools, you have not installed any other HD drivers right?

How did you install 10.3.7? Did you do an unisntall with clean option on the previous install? Do you or have you had /tried to install any version of Pro Tools 11 on this system?

Are you absolutely sure you have tried properly deleting all prefs and database files? e.g. doing exactly this: http://www.sweetwater.com/sweetcare/...ols-10-mac-os/

And can find all the prefs and database files that are described there?

---


When you go into the Setup>IO page do you get an EXC_BAD_ACCESS (SIGBUS) application crash? or some other crash error message? Or is Pro Tools hanging? or is the entire Mac OS X crashing?

I assume it is the SIGBUS application crash, and then if so in the System Console (console.app) under user diagnostic reports you should have multiple crash reports for Pro Tools. Paste the first 100 lines or so here of the most recent one of those crashes.

[David Hughes]

I am getting the EXC_BAD_ACCESS (SIGBUS) crash code.

Here's the info from the crash:

Process: Pro Tools [265]
Path: /Applications/Avid/Pro Tools/Pro Tools.app/Contents/MacOS/Pro Tools
Identifier: com.digidesign.ProTools
Version: 10.3.7.296 (10.3.7f296)
Build Info: Unknown-10370296~296
Code Type: X86 (Native)
Parent Process: launchd [137]

Date/Time: 2013-12-02 23:20:25.966 -0800
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6

Interval Since Last Report: 195561 sec
Crashes Since Last Report: 26
Per-App Interval Since Last Report: 4602 sec
Per-App Crashes Since Last Report: 9
Anonymous UUID: F81130A5-560F-49D1-B689-FE6622E98D76

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ...gidesign.framework.ProTools 0x2b266d31 MFortressHWBPEntryPoint_exit_mfort6317_ + 19232423
1 ...gidesign.framework.ProTools 0x2b276011 MFortressHWBPEntryPoint_exit_mfort6317_ + 19294599
2 com.digidesign.framework.DFW 0x00587244 TGridView:rawRangeOfCells(Cmn_Point<long>, Cmn_Point<long>, VRect const&) + 756
3 com.digidesign.framework.DFW 0x00583a1b TGridView:raw(VRect const&) + 1083
4 ...gidesign.framework.ProTools 0x2b272024 MFortressHWBPEntryPoint_exit_mfort6317_ + 19278234
5 com.digidesign.framework.DFW 0x00572ae3 TView:rawAdorners(VRect const&) + 163
6 com.digidesign.framework.DFW 0x00572f5b TView::HandleDraw(VRect const&) + 139
7 com.digidesign.framework.DFW 0x00573110 TView::HandleDraw(VRect const&) + 576
8 com.digidesign.framework.DFW 0x00573110 TView::HandleDraw(VRect const&) + 576
9 com.digidesign.framework.DFW 0x00573110 TView::HandleDraw(VRect const&) + 576
10 com.digidesign.framework.DFW 0x00573110 TView::HandleDraw(VRect const&) + 576
11 com.digidesign.framework.DFW 0x00636eaa TTabControl::HandleDraw(VRect const&) + 42
12 com.digidesign.framework.DFW 0x00573110 TView::HandleDraw(VRect const&) + 576
13 com.digidesign.framework.DFW 0x005629a8 TWindow::GetToolTip(VPoint, std::string&, VRect&) + 5272
14 com.digidesign.framework.DFW 0x00567a35 TWindow::GetToolTip(VPoint, std::string&, VRect&) + 25893
15 com.apple.HIToolbox 0x92c17c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
16 com.apple.HIToolbox 0x92c16ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
17 com.apple.HIToolbox 0x92c397f3 SendEventToEventTarget + 52
18 com.apple.HIToolbox 0x92c4a0f9 SendEvent(unsigned long, WindowData*, OpaqueRgnHandle*) + 203
19 com.apple.HIToolbox 0x92c49f84 PaintWindow(WindowData*, OpaqueRgnHandle*, PaintReason, bool) + 495
20 com.apple.HIToolbox 0x92c3cdd8 WindowData::PrepareForVisibility() + 236
21 com.apple.HIToolbox 0x92c3c338 _ShowHideWindows + 291
22 com.apple.HIToolbox 0x92c9f107 ShowWindow + 79
23 com.digidesign.framework.DFW 0x0055cdae TWindow::Show(bool, bool) + 110
24 com.digidesign.framework.DFW 0x0055e42b TWindow::Open() + 523
25 ...gidesign.framework.ProTools 0x2b254be9 MFortressHWBPEntryPoint_exit_mfort6317_ + 19158367
26 com.digidesign.framework.DFW 0x0055f953 TWindow::PoseModally() + 147
27 ...gidesign.framework.ProTools 0x2b264673 MFortressHWBPEntryPoint_exit_mfort6317_ + 19222505
28 ...gidesign.framework.ProTools 0x2af15349 MFortressHWBPEntryPoint_exit_mfort6317_ + 15752383
29 ...gidesign.framework.ProTools 0x2a31abf7 MFortressHWBPEntryPoint_exit_mfort6317_ + 3192173
30 ...gidesign.framework.ProTools 0x2af756e0 MFortressHWBPEntryPoint_exit_mfort6317_ + 16146518
31 com.digidesign.framework.DFW 0x00595c44 TApplication::MenuEvent(long, bool) + 52
32 com.digidesign.framework.DFW 0x006f8ca1 TApplication::GetApplicationVersionComponents(Cmn_ PolyVector<long, false>*) + 2401
33 com.digidesign.framework.DFW 0x006f97e2 TApplication::CreateNewOSApplication(void*, void*, void*) + 1314
34 com.apple.HIToolbox 0x92c17c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
35 com.apple.HIToolbox 0x92c16ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
36 com.apple.HIToolbox 0x92c397f3 SendEventToEventTarget + 52
37 com.apple.HIToolbox 0x92c65e87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
38 com.apple.HIToolbox 0x92c8ab90 SendMenuCommandWithContextAndModifiers + 66
39 com.apple.HIToolbox 0x92c8ab47 SendMenuItemSelectedEvent + 121
40 com.apple.HIToolbox 0x92c8aa5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
41 com.apple.HIToolbox 0x92c5a160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
42 com.apple.HIToolbox 0x92e0c936 MenuSelect + 190
43 com.apple.HIToolbox 0x92dc58e0 HIMenuBar::HandleMouseEvent(OpaqueEventRef*) + 92
44 com.apple.HIToolbox 0x92c1822b HIObject::EventHook(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 173
45 com.apple.HIToolbox 0x92c17c2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
46 com.apple.HIToolbox 0x92c16ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
47 com.apple.HIToolbox 0x92c397f3 SendEventToEventTarget + 52
48 com.apple.HIToolbox 0x92c4b3ef ToolboxEventDispatcherHandler(OpaqueEventHandlerCa llRef*, OpaqueEventRef*, void*) + 1417
49 com.apple.HIToolbox 0x92c18080 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
50 com.apple.HIToolbox 0x92c16ef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
51 com.apple.HIToolbox 0x92c397f3 SendEventToEventTarget + 52
52 com.apple.HIToolbox 0x92dc2c17 ToolboxEventDispatcher + 86
53 com.apple.HIToolbox 0x92dc2d4f RunApplicationEventLoop + 243
54 com.digidesign.framework.DFW 0x00702a9b DFW_EventLoop::RunApplicationEventLoop() + 11
55 com.digidesign.framework.DFW 0x00592dcd TApplication::Run() + 45
56 ...gidesign.framework.ProTools 0x2ba582d1 MFortressHWBPEntryPoint_exit_mfort6317_ + 27561031
57 ...gidesign.framework.ProTools 0x2ba597f4 LaunchProTools + 1412
58 com.digidesign.ProTools 0x0000f277 0x1000 + 57975
59 com.digidesign.ProTools 0x0001037a 0x1000 + 62330
60 com.digidesign.ProTools 0x0000effd 0x1000 + 57341

[Darryl Ramm]

Oh well, that a crash in the main thread, dinking around with GUi stuff, no plugins implicated, kind of just what was expected from the description. Unfortunately it gives me no other clue. I'm still suspicions of either corrupted prefs or a mangled install. Try answering all the questions from the previous post.