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Old 05-02-2021, 06:38 AM
pnoplyr pnoplyr is offline
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Join Date: May 2021
Location: Orkney
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Default Perpetual Upgrade Error "ilok account does not appear to have an eligible license"

Just "updgraded" my perpetual license as prompted by email from Avid. Paid my money, asked to register as part or the process & selected my ilok (visible perpetual license in ILM)

Error message: "This ilok account does not appear to have an eligible license for this upgrade"

What do I do now? How is this possible?

I have downloaded new software but not installed - I am reluctant to do that until this is resolved as I may then be out of action?

Any help appreciated. Thanks in advance
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Old 05-19-2021, 12:30 AM
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jeffro jeffro is offline
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Join Date: Jun 1999
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Default Re: Perpetual Upgrade Error "ilok account does not appear to have an eligible license

Welcome to the community.

This would need to be handled by Avid so I started a support case to get your account info. Please look for a case notice email and reply to that. Thanks!
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