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Old 02-05-2017, 08:40 PM
johnny_ragin johnny_ragin is offline
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Join Date: Oct 2015
Location: Atlanta, Georgia
Posts: 3
Default Kernel Panic Maddness!

Hey guys, I just bought a refurbished Mac Pro trash can (the 6 core model) and I'm getting a kernel panic while using pro tools. I've tried uninstalling/reinstalling and today I did a clean reinstall of the entire OS and then reinstalled pro tools along with my UAD plugins/software (I'm using an Apollo 16 and an Apollo Twin daisy chained as my interface) the Slate Everything Bundle and the UBK subscription bundle just to see if there was some obscure, outdated plugin that might be the issue, but it still does the exact same thing.
Do any of you software geniuses want to see if you can figure out what the issue is?
Thanks in advance!

Kernel Panic from 1-31-17:
Tue Jan 31 18:42:41 2017
*** Panic Report ***
panic(cpu 10 caller 0xffffff800c7aa4ca): "TLB invalidation IPI timeout: " "CPU(s) failed to
respond to interrupts, unresponsive CPU bitmap: 0x300, NMIPI acks: orig: 0x0, now:
0x0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.11.2.1/osfmk/x86_64/
pmap.c:2611
Backtrace (CPU 10), Frame : Return Address
0xffffff92086a3b50 : 0xffffff800c6d7b92
0xffffff92086a3bd0 : 0xffffff800c7aa4ca
0xffffff92086a3c70 : 0xffffff800c7b14db
0xffffff92086a3d60 : 0xffffff800c7b222c
0xffffff92086a3dd0 : 0xffffff800c75e00d
0xffffff92086a3f00 : 0xffffff800c7534dc
0xffffff92086a3f30 : 0xffffff800cba0763
0xffffff92086a3f60 : 0xffffff800cc255e1
0xffffff92086a3fb0 : 0xffffff800c7ea3a6
BSD process name corresponding to current threadMachine-check capabilities:
0x0000000001000c17
family: 6 model: 62 stepping: 4 microcode: 1064
signature: 0x306e4
Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz
23 error-reporting banks
Backtrace (CPU 10), Frame : Return Address
0xffffff81fc10de60 : 0xffffff800c6d87dd
0xffffff81fc10de90 : 0xffffff800c6d7b06
0xffffff81fc10df10 : 0xffffff800c7cc7ba
0xffffff81fc10e070 : 0xffffff800c7ea43f
0xffffff92086a3640 : 0xffffff800c6e6600
0xffffff92086a3740 : 0xffffff800c6e7a0c
0xffffff92086a37b0 : 0xffffff800c7d14c1
0xffffff92086a3b10 : 0xffffff800c7d0adb
0xffffff92086a3b50 : 0xffffff800c6d7b92
0xffffff92086a3bd0 : 0xffffff800c7aa4ca
0xffffff92086a3c70 : 0xffffff800c7b14db
0xffffff92086a3d60 : 0xffffff800c7b222c
0xffffff92086a3dd0 : 0xffffff800c75e00d
0xffffff92086a3f00 : 0xffffff800c7534dc
0xffffff92086a3f30 : 0xffffff800cba0763
0xffffff92086a3f60 : 0xffffff800cc255e1
0xffffff92086a3fb0 : 0xffffff800c7ea3a6
BSD process name corresponding to current thread: Pro Tools
Mac OS version:
15G1217
Kernel version:
Darwin Kernel Version 15.6.0: Mon Jan 9 23:07:29 PST 2017;
root:xnu-3248.60.11.2.1~1/RELEASE_X86_64
Kernel UUID: 0BADD3CA-3553-380F-8A09-3B02BA961B45
Kernel slide: 0x000000000c400000
Kernel text base: 0xffffff800c600000
__HIB text base: 0xffffff800c500000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 693013897491
last loaded kext at 242627250501: com.apple.filesystems.msdosfs 1.10 (addr
0xffffff7f900a9000, size 69632)
loaded kexts:
com.uaudio.driver.UAFWAudio 4.1.1 16344
com.uaudio.driver.UAD2System 9.0.2
com.apple.filesystems.msdosfs 1.10
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AppleHSBluetoothDriver 86
com.apple.driver.AGPM 110.22.0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.AudioAUUC 1.70
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleGraphicsDevicePolicy 3.12.7
com.apple.driver.AppleHDAHardwareConfigDriver 274.12
com.apple.driver.pmtelemetry 1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 274.12
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.kext.AMDFramebuffer 1.4.2
com.apple.iokit.IOBluetoothSerialManager 4.4.6f1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.AMDRadeonX4000 1.4.2
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSB Transport 4.4.6f1
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleMGPUPowerControl 3.12.9
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
om.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleFIVRDriver 4.1.0
com.apple.driver.AppleIntelMCEReporter 107
com.apple.kext.AMD7000Controller 1.4.2
com.apple.iokit.IOBluetoothUSBDFU 4.4.6f1
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTyp eDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTyp eZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AirPort.Brcm4360 1040.1.1a6
com.apple.iokit.AppleBCM5701Ethernet 10.2.0
com.apple.driver.usb.AppleUSBEHCIPCI 1.0.1
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClien t 218.0.0
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.12
com.apple.driver.AppleHIDTransport 5
com.apple.driver.IOBluetoothHIDDriver 4.4.6f1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSCSIBlockCommandsDevice3.7.7
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOSurface 108.2.3
com.apple.iokit.IOSerialFamily 11
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOAcceleratorFamily2 205.11
com.apple.iokit.IOBluetoothHostControllerUSBTransp ort 4.4.6f1
com.apple.iokit.IOBluetoothFamily 4.4.6f1
com.apple.iokit.IOFireWireFamily 4.6.1
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusPCI 1.0.14d1
com.apple.driver.AppleGraphicsControl 3.12.9
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.kext.AMDSupport 1.4.2
com.apple.AppleGraphicsDeviceControl 3.12.9
com.apple.iokit.IOGraphicsFamily2.4.1
com.apple.driver.AppleThunderboltEDMSink 4.1.1
com.apple.driver.AppleThunderboltDPOutAdapter 4.1.3
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.usb.AppleUSBHub 1.0.1
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleXsanScheme 3
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.driver.AppleUSBMergeNub 900.4.1
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.corecapture 1.0.4
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.usb.AppleUSBEHCI 1.0.1
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.driver.AppleEFIRuntime 2.0
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
com.apple.kec.Libm1
Model: MacPro6,1, BootROM MP61.0116.B21, 6 processors, 6-Core Intel Xeon E5, 3.5
GHz, 16 GB, SMC 2.20f18
Graphics: AMD FirePro D500, AMD FirePro D500, PCIe, 3072 MB
Graphics: AMD FirePro D500, AMD FirePro D500, PCIe, 3072 MB
Memory Module: DIMM1, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
Memory Module: DIMM2, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
Memory Module: DIMM3, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
Memory Module: DIMM4, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom
BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: AMD FirePro D500, Display Controller, Slot-1
PCI Card: AMD FirePro D500, Display Controller, Slot-2
PCI Card: Universal Audio Apollo Twin - DUO, Other Multimedia, Thunderbolt@237,0,0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: iLok
USB Device: eLicenser
USB Device: Mass Storage Device
USB Device: SiS HID Touch Controller
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Apollo Twin, Universal Audio, Inc., 1, 7.1
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  #2  
Old 02-05-2017, 08:42 PM
johnny_ragin johnny_ragin is offline
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Join Date: Oct 2015
Location: Atlanta, Georgia
Posts: 3
Default Re: Kernel Panic Maddness!

Here's another crash report from after the OS reinstall:

Sun Feb 5 23:11:03 2017
*** Panic Report ***
panic(cpu 10 caller 0xffffff8006dad38a): "TLB invalidation IPI timeout: " "CPU(s) failed to
respond to interrupts, unresponsive CPU bitmap: 0x300, NMIPI acks: orig: 0x0, now:
0x0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3248.60.10/osfmk/x86_64/
pmap.c:2596
Backtrace (CPU 10), Frame : Return Address
0xffffff922cff3b50 : 0xffffff8006cdab52
0xffffff922cff3bd0 : 0xffffff8006dad38a
0xffffff922cff3c70 : 0xffffff8006db41db
0xffffff922cff3d60 : 0xffffff8006db4f26
0xffffff922cff3dd0 : 0xffffff8006d60efd
0xffffff922cff3f00 : 0xffffff8006d5648c
0xffffff922cff3f30 : 0xffffff80071a3893
0xffffff922cff3f60 : 0xffffff8007228701
0xffffff922cff3fb0 : 0xffffff8006decd66
BSD process name corresponding to current thread: Pro Tools
Mac OS version:
15G31
Kernel version:
Darwin Kernel Version 15.6.0: Thu Jun 23 18:25:34 PDT 2016; root:xnu-3248.60.10~1/
RELEASE_X86_64
Kernel UUID: B5AA8E3E-65B6-3D0E-867B-8DCCF81E536C
Kernel slide: 0x0000000006a00000
Kernel text base: 0xffffff8006c00000
__HIB text base: 0xffffff8006b00000
System model name: MacPro6,1 (Mac-F60DEB81FF30ACF6)
System uptime in nanoseconds: 1989244412150
last loaded kext at 1685747006015: com.apple.driver.AppleThunderboltPCIUpAdapter
2.0.2 (addr 0xffffff7f88e87000, size 53248)
loaded kexts:
com.uaudio.driver.UAFMachine-check capabilities: 0x0000000001000c17
family: 6 model: 62 stepping: 4 microcode: 1064
signature: 0x306e4
Intel(R) Xeon(R) CPU E5-1650 v2 @ 3.50GHz
23 error-reporting banks
Backtrace (CPU 10), Frame : Return Address
0xffffff81f674de60 : 0xffffff8006cdb79d
0xffffff81f674de90 : 0xffffff8006cdaac6
0xffffff81f674df10 : 0xffffff8006dcf1ba
0xffffff81f674e070 : 0xffffff8006decdff
0xffffff922cff3740 : 0xffffff8006ceaa49
0xffffff922cff37b0 : 0xffffff8006dd413e
0xffffff922cff3b10 : 0xffffff8006dd34db
0xffffff922cff3b50 : 0xffffff8006cdab52
0xffffff922cff3bd0 : 0xffffff8006dad38a
0xffffff922cff3c70 : 0xffffff8006db41db
0xffffff922cff3d60 : 0xffffff8006db4f26
0xffffff922cff3dd0 : 0xffffff8006d60efd
0xffffff922cff3f00 : 0xffffff8006d5648c
0xffffff922cff3f30 : 0xffffff80071a3893
0xffffff922cff3f60 : 0xffffff8007228701
0xffffff922cff3fb0 : 0xffffff8006decd66
BSD process name corresponding to current thread: Pro Tools
Model: MacPro6,1, BootROM MP61.0116.B21, 6 processors, 6-Core Intel Xeon E5, 3.5
GHz, 16 GB, SMC 2.20f18
Graphics: AMD FirePro D500, AMD FirePro D500, PCIe, 3072 MB
Graphics: AMD FirePro D500, AMD FirePro D500, PCIe, 3072 MB
Memory Module: DIMM1, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
Memory Module: DIMM2, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
Memory Module: DIMM3, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
Memory Module: DIMM4, 4 GB, DDR3 ECC, 1866 MHz, 0x802C,
0x394A53463531323732415A2D314739453220
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x135), Broadcom
BCM43xx 1.0 (7.21.95.175.1a6)
Bluetooth: Version 4.4.6f1 17910, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en2
PCI Card: AMD FirePro D500, Display Controller, Slot-1
PCI Card: AMD FirePro D500, Display Controller, Slot-2
PCI Card: pci1b21,612, AHCI Controller, Thunderbolt@81,0,0
PCI Card: Universal Audio Apollo 16 MkII, Other Multimedia, Thunderbolt@155,0,0
PCI Card: Universal Audio Apollo Twin - DUO, Other Multimedia, Thunderbolt@160,0,0
Serial ATA Device: APPLE SSD SM0256G, 251 GB
Serial ATA Device: ST1000LM024 HN-M101MBB, 1 TB
USB Device: USB 2.0 Bus
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 3.0 Bus
USB Device: USB2.0 Hub
USB Device: iLok
USB Device: eLicenser
USB Device: Mass Storage Device
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Rugged THB USB3, LaCie, 3, 7.3
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
Thunderbolt Device: Thunderbolt 2 Option Card, Universal Audio, Inc., 3, 24.1
Thunderbolt Bus: Mac Pro, Apple Inc., 19.2
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  #3  
Old 02-05-2017, 09:04 PM
Darryl Ramm Darryl Ramm is offline
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Default Re: Kernel Panic Maddness!

(did you try downloading a fresh Pro Tools installer, if not do that now and do that Pro Tools reinstall).

Move *all* plugin files out of the Pro Tools plugin folder, put them in "unused" or anywhere else for now.

Shut down the Mac

Disconnect every periperal you can including the UAD interface and all other thunderbolt devices and cables. Leave one monitor connected, keyboard and mouse connected.

Power On

Start Pro Tools, while holding down 'N' and select BuiltIn Output as the playback engine.

If that all works OK then contact UAD for help and/or return the Mac Pro to where you got it.
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Old 02-05-2017, 09:05 PM
john1192 john1192 is offline
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Default Re: Kernel Panic Maddness!

all i can say is ... how does your system run with ONLY avid running .. NO 3rd party anything ???

if this runs fine then you can start eliminating things one at a time ..

cheers john
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  #5  
Old 02-05-2017, 10:06 PM
syMPh syMPh is offline
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Default Re: Kernel Panic Maddness!

I'm really sorry but my first impression from that report is the cpu has issues . physical issues. perhaps run apple service diagnostic or take it back to the place you bought it from to check.

You could quickly reinstall like suggested on a basic install of tools and see if it panics.. it likely will do so if it definitely is a cpu issue but may sneak through and disguise a hidden issue unless you make sure you put it under load - i.e.; load a 256 track session and keep filling a row with plugins (channel strip) until the cpu is fully loaded... see if it works and doesn't give a panic under 90% peak load... it should hold and be rock solid on a fresh os/tools install...


good luck
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Old 02-06-2017, 07:33 AM
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davemartone davemartone is offline
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Default Re: Kernel Panic Maddness!

Does look like a CPU problem. I had two kernel panic problems on my mac over the last year. Since you just bought the mac, I would call apple asap as it is covered for 1 year. They can help you sort this.
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Old 02-06-2017, 08:02 AM
tamasdragon tamasdragon is offline
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Default Re: Kernel Panic Maddness!

We have the very same problem with one of our Mac Pros. Tomorrow will be the last test and then it goes back to a certified Apple service for check out. I've heard that they had some issues with video cards and thunderbolt connections on the motherboard.
Usually it goes through all the tests fine, the problem only comes when you try to use real software. My uneducated guess is that while test software check components one by one, if you use Pro Tools for example, you put burden on all the things from cpu through ram to graphics, etc.
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Old 02-06-2017, 08:22 AM
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remotedude remotedude is offline
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Default Re: Kernel Panic Maddness!

I had a similar problem on our 6-core trash cans. Turned out to be a defective video card D500, and was covered under and Apple program that wasn't quite advertised. You have to look for it, but it's there. I took it to the Apple store Genius bar reservation. They connected to their internal network, ran diagnostics and verified. Quite painless. Fixed in 5 days.
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  #9  
Old 02-06-2017, 08:28 AM
johnny_ragin johnny_ragin is offline
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Location: Atlanta, Georgia
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Default Re: Kernel Panic Maddness!

Thank you guys so much for your help on this. It definitely sounds like a hardware issue. Luckily I've still got apple care so it should be a relatively painless process to get it fix. Seriously can't thank all you guys enough for being willing to help diagnose the issue!
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  #10  
Old 02-06-2017, 03:52 PM
strangepumpkin strangepumpkin is offline
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Default Re: Kernel Panic Maddness!

I've also been having similar issues with my recently acquired Mac Pro (Late 2013). Did the hardware test, nothing. Took it to Apple, they said everything was fine.

Just out of curiosity, when you start up your Mac do you get any weird digital effects on the Logo screen? Like this
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