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Old 09-25-2005, 09:35 AM
samuelowen samuelowen is offline
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Default STILL cannot d-l 6.9.2 because of an email error!!

i am still trying to download the 6.9.2 update and no matter what email i put in it always gives me an email error saying i need to put in a valid email address...

what is going on? does the email address need to match one i had put in prior with an earlier registration or download? do i need to register something first before i download the upgrade? what gives?

any help is appreciated
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Old 09-25-2005, 10:00 AM
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Default Re: STILL cannot d-l 6.9.2 because of an email error!!

Your email and valid 6.7/6.9 serial number should be fine to download the Pro Tools LE 6.9.2 Update:
http://www.digidesign.com/download/692/lemac/
(we actually checked it using your DUC registration email and it does work)

Are you possibly trying to download plug-in updates from a different area, like here?
http://www.digidesign.com/download/69/sw.cfm

If that is the case, then you just need to create a separate account with your current email address and whatever password you choose for those other areas of the Digi Websites. You only need to do that once, but if you don't already have an account for those areas, then any email address you put in will be invalid.

The DUC registration and the Pro Tools LE 6.9.2 application update form are not related to the registration for all other areas of the website:
http://www.digidesign.com/download/help/#1

If none of that helps, please send an email to the webmaster with details about exactly which page you are on when you get this error:
http://www.digidesign.com/download/help/
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Old 09-25-2005, 08:48 PM
samuelowen samuelowen is offline
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Default Re: STILL cannot d-l 6.9.2 because of an email error!!

Wow, this is too weird...

It still wasn't working, so I went to my personal DUC homepage and clicked on edit my personal info, and highlighted/copied my email address that was entered in the field... which I SWEAR was the exact one I have been entering all along... but for some reason when I pasted that email address into the other field it worked!

Oh well, the bottom line is that it worked and it is now downloading. Thanks DIGI for your help and concern... you rule!
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