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Old 12-11-2020, 10:28 PM
unkJE's Avatar
unkJE unkJE is offline
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Join Date: Dec 2011
Location: Adelaide, Australia
Posts: 3,018
Default Suggestion about Reinstatements info

Even though:
“Avid Knowledge Base - Pro Tools Licensing: Does my plan start from the purchase date or activation date”
explicitly states:
“An Update Plan (new perpetual product or reinstatement) is valid for one year from the time you redeem your code. Adding the product to my.avid.com starts the clock on your year of updates, support and bonus plug-ins”
https://avid.secure.force.com/pkb/ar...ctivation-date

I feel that:
“Don’t add your reinstatement to your Avid account until you’re ready to use it” should be made as the first point on this page:
Avid Knowledge Base - How To Use Pro Tools Reinstatement Code
https://avid.secure.force.com/pkb/ar...statement-Code

I also feel that:
“Don’t add your reinstatement to your Avid account until you’re ready to use it” should be added to
Avid Knowledge Base - Reinstatement FAQ
https://avid.secure.force.com/pkb/ar...nstatement-faq

Immediately after:

Q: If I purchase a reinstatement and do not immediately redeem, will it expire?
A: No. When you purchase a reinstatement from a reseller, it does not expire and you are able to use it at a future time. Avid will continue to honor reinstatement redemptions during the promo and after we discontinue selling them.

Sure would save a lot of heartache!
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