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Old 03-04-2021, 10:14 AM
fishbellyrocks fishbellyrocks is offline
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Join Date: Jan 2014
Location: Brooklyn, NY
Posts: 13
Default Help submitting a support claim

I am having trouble submitting an avid support claim. I need my system ID, however, it's not in my products page section. I click the banner link avid has placed there if you do not see your system ID and it brings me to a page to get my system ID by having to first--wait for it--enter my system ID. What morons work on this ****? Anyway, without an ID I cannot contact support. I am simply trying to see about pausing my PT subscription until avid has Big Sur compatibility. Also, Apple blows.
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Old 03-04-2021, 10:40 AM
TOM@METRO's Avatar
TOM@METRO TOM@METRO is offline
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Default Re: Help submitting a support claim

I'll try to sent this up the ladder for you.

Please be careful about posting disparaging comments about other companies.
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~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2024 HDX Hybrid
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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Old 03-12-2021, 07:40 AM
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TOM@METRO TOM@METRO is offline
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Join Date: Apr 2006
Location: Los Angeles
Posts: 17,626
Default Re: Help submitting a support claim

A case has been opened for you.
__________________
~ tom thomas

Formerly hobotom

Pro Tools Ultimate 2024 HDX Hybrid
HD Omni and 192 I/Os
Windows 10
Intel Hexcore i7
All Samsung Pro SSDs
Ampex MM1200 2" 24 trk tape
Outboard: UREI, Eventide, Lexicon, Yamaha, TC Electronics, Orban, ART, EchoAudio, Dolby, Hughes, API, Neve, Audio Arts, BBE, Aphex, Berringer, MOTU, dbx, Allison, etc.
Plug-ins: Too many to talk about.

www.metrostudios.com
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