Avid Pro Audio Community

sdstewart · #1 07-11-2022, 08:43 AM

Hi,

I previously had Pro Tools Ultimate (2020.5) and tried to upgrade using my avid account. I selected the option that stated "$499.00 Pro Tools Ultimate Annual Perpetual Upgrade & Support Plan - GET CURRENT". Purchased the upgrade but it didn't upgrade me to the most current software, just to 2021.7. It also is supposed to come with support but of course it says my support expired on 9/30/2021. I purchased the upgrade on 7/11/2022. Anyone else run into this issue? Tried to contact avid but of course that didn't work out.

I run Pro Tools Ultimate with an HDX card and 192 paired with (2) Rednet HD32R on a new Mac Pro Tower.

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