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Old 05-12-2021, 06:44 PM
Scot1970 Scot1970 is offline
Join Date: Jul 2018
Location: Los Angeles
Posts: 12
Default PT 12 licence disappeared

Hi there,

I've been using PT HD 12 at my place of work and there has not been any problem until today. I logged into the iLok manager and after that I couldn't open PT 12. It asks for a licence activation. I look in my account and there isn't one, and yet this Mac has been running PT 12 for more than a year. I am stumped. I am also now very behind on my deadline.

Please can you help.
Thank you,
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Old 05-12-2021, 07:31 PM
Top Jimmy's Avatar
Top Jimmy Top Jimmy is offline
Join Date: Oct 2005
Location: Spokane, WA
Posts: 5,590
Default Re: PT 12 licence disappeared

Unfortunately iLok licenses have been known to go missing when the license manager auto-syncs at startup. You can try resyncing the iLok, refreshing licenses, moving all the licenses off and putting them back on the iLok. In the end, if you can’t find your license in your account you’ll have to create a support case with iLok and Avid to find your license and get it back.
James Cadwallader

Hackintosh - Gigabyte Z77X-UP5TH, Intel Core i7-3770K, 32GB 1600Mhz DDR3, 2x SATA 6Gb/s 240GB SSD, 3x SATA 6Gb/s 1TB HDD, 1x Glyph 2TB USB3 HDD, Mojave 10.14.6.

Pro Tools Ultimate 2021.3, HD Native, Focusrite Red 8Pre (Mac)
Pro Tools 2020.12, Mbox3 (Win)

Presonus Faderport, Pro Tools | Control
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Old 05-13-2021, 07:22 AM
Ben Jenssen's Avatar
Ben Jenssen Ben Jenssen is offline
Join Date: May 2000
Location: Oslo
Posts: 3,918
Default Re: PT 12 licence disappeared

In case you're using iLok Cloud, like me, look in File menu of the IlokManager and close and then reopen "Your Cloud session". Worked for me the last time iLok Cloud servers went down (which happens, unfortunately) and when they were back up (which fortunately is after a short while), my license was still gone.
Life-long audio enthusiast and small studio owner. Retired.
Mac Mini 2018, six-core 3.2gHz i7, 32 gb RAM.
Focusrite Scarlett 6i6 2nd gen, Dynaudio BM6's, Command|8, SSL UC1.
Pro Tools 2020.11.0.157, Mac OS 10.15.7.
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Old 05-14-2021, 01:19 PM
Join Date: Feb 2000
Posts: 445
Default Re: PT 12 licence disappeared

Same thing here...now I have to cancel a session...not cool. I started a support case but I have no idea how long until I hear back from someone.
Hackintosh 3.6 GHz Intel Core i9 - 10.15.7 -32 gigs Ram - Lynx Aurora 16 Thunderbolt - Protools 2021.3 HD
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