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Old 05-13-2018, 04:38 PM
Bassrat Bassrat is offline
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Default Win10/PT2018.4.0 Video Engine Reported an error.

Updated to 2014.3 (I think) and could not play videos. Updated 2018.4.0 which said the issue was addressed and still getting The Video Engine reported an error. Tried the PT12/Win10 work arounds (http://avid.force.com/pkb/articles/e...ine-Windows-10) with no success. Other KB articles do not seem to apply.

Tried rebooting (many times), running as admin, etc. with no luck. Simplest reproducible. From fresh reboot, I create a new session, import a simple mov, the thumbnails and audio tracks are created and displayed, but get error when I attempt to play the video.

Sandra report is attached.

Thanks...
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<<System Summary>>
Protools 2018.4.0
Win10 Workstation (no audio hardware)
ASUS SABERTOOTH Z97 MARK 2
i7-4790K CPU @ 4.00GHz
32GB RAM
NVIDIA Quadro K4200
Many Storage Devices
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Old 05-14-2018, 12:52 PM
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junkgear junkgear is online now
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Default Re: Win10/PT2018.4.0 Video Engine Reported an error.

If you have tried all of the KB article workarounds, then I would open a support ticket with Avid so they can review the logs and see what issue your system is having.
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