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  #1  
Old 09-10-2016, 02:16 PM
Geebernaut Geebernaut is offline
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Default Video Engine reported an error. PT 12.5 on Win10

Hi there, I'm using PT 12.5 on Windows 10. I keep getting the message "The Video Engine reported an error. More information is in the Video Engine log file log file." when I try to here's where you explain what you're doing when the error happens
Can anyone help me identify the problem, and hopefully a solution? Contents of the log and sandra report are below. Thanks!

Video Engine log:

[0910/134241:ERROR:renderer_main.cc(207)] Running without renderer sandbox

SiSoftware Sandra

Computer
Model : GigaByte H170-D3HP
Serial Number : To be fille***********
Chassis : Desktop
Mainboard : GigaByte H170-D3HP-CF
Serial Number : To be fille***********
BIOS : AMI (OEM) F3 10/22/2015
Intel vPro : 11.00.00.1163
Total Memory : 16GB DIMM DDR4

Processors
Processor : Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (4C 8T 4GHz/4.2GHz, 4GHz IMC, 4x 256kB L2, 8MB L3)

Chipset
Memory Controller : Gigabyte Core (Skylake-D QC) Host Bridge/DRAM Registers 100MHz, 2x 8GB DIMM DDR4 2.13GHz 128-bit

Memory Module(s)
Memory Module : G.Skill F4-2400C15-8GVR 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-52-17-6)
Memory Module : G.Skill F4-2400C15-8GVR 8GB DDR4 PC4-19200U DDR4-2400 (15-15-15-36 4-52-17-6)

Video System
Monitor/Panel : ACI VS248
(1920x1080, 24.0")
Monitor/Panel : FNI LCD TV
(1920x1080, 0.7")
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 1.8MB L2, 4GB 7GHz 256-bit, PCIe 3.00 x16)
Video Adapter : NVIDIA GeForce GTX 970 (13CU 1664SP SM5.2 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit, PCIe 3.00 x16)

Graphics Processor
CUDA GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenCL GP Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 208kB L2, 4GB 6GHz/7GHz 256-bit)
Compute Shader Processor : NVIDIA GeForce GTX 970 (1664SP 13C 1.16GHz/1.5GHz, 1.8MB L2, 4GB 6GHz/7GHz 256-bit)
OpenGL Processor : GeForce GTX 970/PCIe/SSE2 (4GB)
OpenGL Processor : GeForce GTX 970/PCIe/SSE2 (4GB)

Storage Devices
Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, SED) : 233GB (C:)
TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm) : 2TB (H:)

Logical Storage Devices
System Reserved : 500MB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, SED)
HardDrive (H:) : 2TB (NTFS, 4kB) @ TOSHIBA DT01ACA200 (2TB, SATA600, 3.5", 7200rpm)
Hard Disk (C:) : 232GB (NTFS, 4kB) @ Samsung SSD 850 EVO 250GB (250GB, SATA600, 2.5", SSD, SED)

Peripherals
LPC Hub Controller 1 : Gigabyte Sunrise Point-H LPC Controller
LPC Legacy Controller 1 : T2 86-28
Audio Device : Gigabyte Sunrise Point-H HD Audio
Audio Codec : Realtek Semi 0900
Audio Device : EVGA GM204 High Definition Audio Controller
Audio Codec : nVidia nForce4 Intel Edition CPU to PCI Bridge
Serial Port(s) : 1
Disk Controller : Gigabyte Sunrise Point-H SATA controller [AHCI mode]
Disk Controller : Gigabyte Sunrise Point-H PMC
USB Controller 1 : Gigabyte Sunrise Point-H USB 3.0 xHCI Controller
USB Controller 2 : 8738 DSL6540 USB 3.1 Controller [Alpine Ridge]
SMBus/i2c Controller 1 : Intel ICH SMBus

Network Services
Network Adapter : Intel(R) Ethernet Connection (2) I219-V (Ethernet)
Wireless Adapter : Broadcom 802.11ac Network Adapter (802.11n (HT), AES-CCMP, 144Mbps)

Operating System
Windows System : Microsoft Windows 10 Personal 10.00.14393
Platform Compliance : x64
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  #2  
Old 09-18-2016, 11:58 AM
cwsand's Avatar
cwsand cwsand is offline
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Default Re: Video Engine reported an error. PT 12.5 on Win10

Hi, Are you able to locate and open the Video Engine log file? Supposedly, it's located here: C:\Users\Username\appdata\Local\Avid\Logs\VideoEng ineLog.txt
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