PLEASE HELP! PT8.0 LE gives "Initialization Error Code: -7" and will not launch...

[tightist2]

Hey DUC!

Soooo....

Everything with Pro Tools was working fine. I went out of town for a week and when i returned, and tried to launch Pro Tools...this popped up [Initialization Error Code: -7]. When i click "OK"...this pops up ["ProToolsLE.exe. - Application Error" The application was unable to start correctly (0xc0000142). Click OK to close application.]

Since this started I tried multiple troubleshooting methods:

• restarting the computer
• uninstalling and reinstalling Pro tools and all drivers, preferences, databases, digidesign and anything connected to it. (did this several times. each time code -7 popped up during both the uninstall and reinstall process)

I thought perhaps it had to do with Windows so i

• restored to previous versions
• scanned for viruses
• ran a disk scan
• even tried launching PT in safe mode.

which surprisingly,worked!...until, mid-way loading, a pop up said that the digidesign hardware could not be found (though the hardware was actually connected.) That's understandable, being that safe mode is not designed to network with drivers.

What is hard to understand is "what's the problem with my PT application?" I have no trouble opening any other programs besides pro tools. Again, it was working just fine for the past few months and then, i don't use it or my computer for a week, and...yeah, code: -7....so if someone can help or has dealt with this issue and knows how to fix it...PLEASE, I could use the assistance.

I'm working with a Mbox Mini 3 and PT 8.0 LE. I have a Toshiba Satellite A505 Intel_Mobile, Windows 7 Home 6.01.7601, 64 bit, with 4.0Gb of RAM installed on the computer.

My computer, being a laptop, has 3 USB ports (one on the left and two on the right). A multi-usb port is plugged into the left port and an external hard drive along with the mouse are plugged into that. I have my Mbox and my MIDI plugged directly into the computer using the two right ports.


Also, here's my Sandra Report

SiSoftware Sandra

ID
Host Name : Owner-PC
Workgroup : WORKGROUP

Computer
Model : Toshiba Satellite A505 Intel_Mobile
Serial Number : 2A25*****
Chassis : Notebook
Mainboard : Toshiba Portable PC
Serial Number : Base Board S************
BIOS : INSYDE 1.40 08/31/2010
Total Memory : 3.8GB DDR3 SO-DIMM

Processors
Processor : Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz (2C 4T 2.13GHz, 1.73GHz IMC, 2x 256kB L2, 3MB L3)
Socket/Slot : FC PGA988

Chipset
Memory Controller : Toshiba Core (Arrandale) Mobile DRAM Controller 2x 2.4GHz (4.79GHz), 2x 2GB DDR3 SO-DIMM 1GHz 128-bit, Integrated Graphics

Memory Module(s)
Memory Module : Samsung M471B5673FH0-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)
Memory Module : Samsung M471B5673FH0-CF8 2GB DDR3 SO-DIMM PC3-8500S DDR3-1066 (7-7-7-20 4-27-8-4)

Video System
Monitor/Panel : Samsung Generic PnP Monitor (1600x1200, 160AT01-T02
, 15.9")
Video Adapter : Intel(R) Graphics Media Accelerator HD (12 SM4.0 667MHz Turbo, 66MB DDR3 1GHz 128-bit, Integrated Graphics)

Graphics Processor

Storage Devices
TOSHIBA MK5055GSX (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache) : 466GB (C:)
FUJITSU MHV2080BH PL (80GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache) : 75GB (E:)
HL-DT-ST DVDRAM GT20F (SATA150, DVD+-RW, CD-RW, 1MB Cache) : N/A (D:)

Logical Storage Devices
Brytttani's Hardrive (E:) : 68GB (NTFS) @ FUJITSU MHV2080BH PL (80GB, USB2/SATA150, 2.5", 5400rpm, 8MB Cache)
TI105322W0F (C:) : 454GB (NTFS) @ TOSHIBA MK5055GSX (500.1GB, SATA300, 2.5", 5400rpm, 8MB Cache)
System : 1GB (NTFS)
TOSHIBA SYSTEM VOLUME : 1GB (NTFS)
Optical Drive (D:) : N/A @ HL-DT-ST DVDRAM GT20F (SATA150, DVD+-RW, CD-RW, 1MB Cache)

Peripherals
LPC Hub Controller 1 : Toshiba HM55 LPC Interface Controller
LPC Legacy Controller 1 : Winbond WPCE775LA
Audio Device : Toshiba P55/PM55/3400 High Definition Audio
Audio Codec : Realtek Semi High Definition Audio
Disk Controller : Toshiba P55/PM55/3400 4 port SATA AHCI Controller
Disk Controller : Toshiba PCIe SD/MMC Host Controller
USB Controller 1 : Toshiba P55/PM55/3400 USB2 Enhanced Host Controller
USB Controller 2 : Toshiba P55/PM55/3400 USB2 Enhanced Host Controller
SMBus/i2c Controller 1 : Intel ICH SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)
Printer : HP Photosmart C4700 series (600x600, USB, Colour)
Printer : HP Deskjet F4200 series (1200x1200, USB, Colour)
Fax : Microsoft Shared Fax Driver (200x200)

Network Services
Network Adapter : Realtek PCIe FE Family Controller (Ethernet)
Wireless Adapter : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC (802.11g (ERP), AES-CCMP, 48Mbps)

Power Management
Battery No 1 : PA372 97.20Wh/9.00Ah

Operating System
Windows System : Microsoft Windows 7 Home 6.01.7601 (Service Pack 1)
Platform Compliance : x64

Windows Experience Index
Current System : 4.5

[albee1952]

Looking over the Sandra, I see a few issues.

For Win7, you need 8.0.5(install the update and cross your fingers)

Integrated graphics are often a show stopper for Pro Tools.

Your recording drive needs to be a 7200 rpm drive(Sandra reports its a 5400 rpm drive).

Wifi needs to be disabled when running Pro Tools.

Pro Tools should be installed using the Run as Admin function.

Pro Tools should be set to always Run as Admin so right-click the PT icon and go to Properties>Compatibility. Check the boxes for "Always Run as Admin", "Disable Desktop Composition" and "Disable Desktop Themes". You also MUST turn off the power management feature on all USB ports(known as "Root Hubs" in Device Manager). Review all the required tweaks(you really do need them to be in place) and, I would seriously think about doubling the RAM(using the exact same model if there are 2 more slots). Windows 7 64 bit requires 4GB(all you have)and you will be "future-proofing" for when 64 bit Pro Tools 11 hits next year)

[mflatau]

I am having the same issue... I have been running Pro Tools 8.04LE for the past year without a problem. Windows Update (while my wife was on my cpu) and now I get the same annoying error.

This happened last week and I was able to go back to a previous save point on my computer... this time that did not work.

I am about to throw my cpu out the window I am so frustrated... I have updated the files like the op did as well as tried to upgrade to the 8.05LE, all with no luck. What is it about the latest Windows 7 updates that completely screws Pro Tools up?

I am starting to wish that I was using a program that DIDN'T require the hardware "dongle". More if a pain than what it is worth...

SiSoftware Sandra

ID
Host Name : Michael-PC
Workgroup : WORKGROUP

Computer
Model : Dell XPS 8300
Serial Number : 56N****
Chassis : Dell Desktop
Mainboard : Dell 0Y2MRG
Serial Number : ..CN7360*********
BIOS : Dell A06 10/17/2011
Total Memory : 6GB DIMM DDR3

Processors
Processor : Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz (4C 3.2GHz, 3.2GHz IMC, 2x 256kB L2, 6MB L3)
Socket/Slot : FC LGA1155

Chipset
Memory Controller : Dell XPS 8300 100MHz, 2x 3GB DIMM DDR3 1.33GHz 128-bit

Memory Module(s)
Memory Module : Kingston KTW149-ELF 1GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya NT2GC64B88B0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Kingston KTW149-ELF 1GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)
Memory Module : Nanya NT2GC64B88B0NF-CG 2GB DIMM DDR3 PC3-10700U DDR3-1334 (9-9-9-25 4-34-10-5)

Video System
Monitor/Panel : Samsung SAMSUNG
(1920x1080, 7.2")

[mflatau]

I tried uninstalling all the recent Windows 7 updates and wiping PT completely off and starting from scratch... still the same Initialization Error Code: -7. Came up during the initial 8.0.4 install after the reset and during the 8.0.5 upgrade at the same point after the reset. I really don't get it... All I know is now I have to cancel my appointment tomorrow. Very frustrated.

[cmeier7]

Does anyone know of a solution to this? The same exact thing to what you have described (nice description btw) is happening to me and I have tried all of your troubleshooting steps as well, to no avail.