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  #1  
Old 02-07-2017, 04:58 PM
JWMusic JWMusic is offline
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Default CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

PLEASE HELP! Need to find ASC after purchase so that I can get back to work!

I've lost my ilok key for some months now that had my Pro Tools 11 bundle on it. I've finally purchased a new ilok and also purchased ASC so that technical support can help me put the license on the new ilok. My ASC hasn't been sent to my email or anything. I don't even see the "Pro Tools 11 bundle" license in my iLok Management anymore, but I do see it in my "Avid Products" in my account.



PLEASE HELP! I need to find where the ASC is because I've purchased it and cant find it anywhere!

Thanks!
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  #2  
Old 02-07-2017, 05:09 PM
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jeffro jeffro is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Welcome to the community.

I see your order in my.avid.com > Order History

You can find your ASC in my.avid.com > My Products and Subscriptions
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  #3  
Old 02-16-2017, 04:31 PM
PSUProSound PSUProSound is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Hi,

I'm having a similar issue to JWMusic and I'm not seeing the code where in the link you gave jeffro.

I've spent all afternoon chasing this code, which I have purchased, and would like to get this finished.

I've also tried to get ASC details and it's not showing me my most recent purchase. I do, however, see the order placed in my account, I just don't know the actual ACS code.
Is there anywhere else this code would be?

-----
PSPS
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  #4  
Old 02-17-2017, 06:53 PM
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jeffro jeffro is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Quote:
Originally Posted by PSUProSound View Post
I'm having a similar issue to JWMusic and I'm not seeing the code where in the link you gave jeffro...
Welcome to the community.

Checked the my.avid.com account using your community email address and I see it listed in the Products Not Yet Downloaded section. Please sign in, click Products Not Yet Downloaded, click Activate... and follow the prompts. Thanks.
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  #5  
Old 11-02-2020, 11:53 AM
Onswoll Onswoll is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

I followed this thread entirely.
Still cant find my "AVID SUPPORT CODE" anywhere.
Is it the Order ID, System ID or Ilok ID?
Maybe you don't get an ASC with a monthly subscription to Ultimate?
$90/month doesn't cover that?
Thanks in advance...
Robert
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  #6  
Old 11-02-2020, 12:24 PM
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jeffro jeffro is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Quote:
Originally Posted by Onswoll View Post
...Maybe you don't get an ASC with a monthly subscription to Ultimate?...
Hey Robert - Your Pro Tools Ultimate Subscription includes support, use your System ID when starting a case (my.avid.com > Access The Support Center > Equipment) or when calling.
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  #7  
Old 11-02-2020, 12:44 PM
Glazik Glazik is offline
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Default Software Transfer of Ownership

Hi Jeffro. I want to sell my Pro Tools Ultimate perpetual Licence. The link you posted tell me that I bought an ASC, but what else ?
I have no more contact with Avid Support, they don't answer to the mail. They just get my money.
What am I supposed to do just now ?

Last edited by jeffro; 11-02-2020 at 11:03 PM. Reason: Reviewing case...
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  #8  
Old 11-02-2020, 11:04 PM
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jeffro jeffro is offline
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Default Re: Software Transfer of Ownership

Quote:
Originally Posted by Glazik View Post
...The link you posted tell me that I bought an ASC, but what else ? I have no more contact with Avid Support, they don't answer to the mail...
I checked your case and see that CS has responded. Please check your email and reply to that to update the case, thanks!
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  #9  
Old 11-03-2020, 12:30 AM
Glazik Glazik is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Thank you Jeffro, I just had a phone call with Avid support, and got the mail.

Good job !
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  #10  
Old 06-14-2021, 01:49 PM
Androman Androman is offline
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Default Re: CAN NOT FIND AVID SUPPORT CODE (ASC) after Purchase!!

Hi there, I recently bought a Pro Tools license and have the same issue. I've looked in the "Products Not Yet Downloaded" section but there's nothing to download so I don't know where my ASC is.
I need it urgently since I want to transfer my license from the cloud to my ilok dongle (which is registered with other ID). I started also a case through the Support Center but still have no answer. I tried to call through the phone numbers Avid provides (for UK and Spain) and no one seems to work. Please help me, I'm desperate. Thank you.
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