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Old 05-16-2021, 12:35 PM
Jonorow Jonorow is offline
Join Date: May 2021
Location: London
Posts: 1
Default MTRX Activation Issue

I am trying to register my new MTRX Interface and after inputting the Activation code and logging in to iLok, I get to the serial number page. Here after inputing the serial number off the back of the unit, I get the error message "You serial number is invalid or already used. Please check that you typed it correctly"
I have done this loads of times with no luck and can't install the HDX without installing the MTRX first to get the I/O driver.
Am I missing something? cheers. Jon
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Old 05-16-2021, 01:30 PM
creativecontrol's Avatar
creativecontrol creativecontrol is offline
Join Date: Nov 2007
Location: Madison, WI
Posts: 1,798
Default Re: MTRX Activation Issue

PM me with your Avid account email and registration info on the MTRX and we will get you going.


Jeff Komar
Solutions Specialist, Pro Audio
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